UX Researcher and Service Designer - P26001

Job Title

Activate Interactive Pte Ltd is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

This posting is part of our Talent Pipeline Initiative—we're proactively connecting with talent who are interested in future opportunities with us over the next 3–6 months.

While this is not for an immediate opening, strong candidates will be prioritized as roles become available.

Please note that this will be a 12 months / 24 months fixed term contract role.

What You'll Likely Work On and Depending on Project Needs, You May:

Responsible for conducting research, analyzing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions.

1. User and Citizen Insights:

• Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviors, motivations, and pain points.
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.

2. Data Analysis and Communication:

• Analyze qualitative and quantitative research data to identify trends, patterns, and actionable insights.
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.

3. User-Centric Ideation and Problem-Solving:

• Facilitate workshops and ideation sessions prioritizing user needs.
• Apply design thinking principles to creatively solve problems and envision innovative solutions.

4. Customer Journey Mapping and Experience Design:

• Create customer journey maps and other artefacts to communicate research findings.
• Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.
• Apply research insights to design seamless and engaging customer experiences.
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.

5. Performance Measurement and Improvement:

• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.

6. Methodological Expertise:

• Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.
• Ensure methodological rigor in all research and service design activities.