Manager, Product Consumer Insights - Commerce

Manager, Product Consumer Insights - Commerce

Los Angeles, California, United States of America • New York, New York, United States of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Product Consumer Insights team uncovers compelling ways to attract and engage members around the globe. This role sits within the Commerce Consumer Insights team and will lead a group of senior researchers who guide innovation and optimization across the Netflix commerce lifecycle, spanning non-member experiences such as title pages and sign-up flows, as well as member experiences including upsells and cancellation flows.

Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.

What You Will Do:

• Lead and inspire a team of senior product researchers
• Establish a vision and priorities for your team to help inform our business and product strategy
• Shape the strategic direction of commerce-related member experiences by ensuring insights are embedded in key decisions at every stage
• Guide the team to deliver high-impact projects that support end-to-end product development.
• Build and strengthen partnerships with Product Management, Design, Data Science, Finance & Strategy, and Product Marketing
• Set clear roles, responsibilities, and expectations that maximize coverage and impact
• Play a key role in shaping the future vision and structure of the Commerce CI team as Netflix's commerce ecosystem grows

About You:

• 5+ years of experience leading a team of product researchers, with strong instincts for when to step in and when to empower independence. 3+ years of experience leading senior product researchers preferred
• Skilled at prioritizing across competing needs and articulating clear rationale for decisions
• Deep expertise in global product research informing growth and commerce strategy; experience in digital subscription or video entertainment businesses is a plus
• Mixed-methods research expertise, including hands-on experience leading end-to-end quantitative and qualitative UX research studies
• Strong ability to synthesize insights across multiple studies and translate findings into actionable, strategic recommendations
• Natural connector who identifies opportunities for alignment and builds bridges across domains
• Thrives in ambiguity and fast-paced environments, demonstrating sound judgment and adaptability in the face of evolving priorities
• Passionate about career development and committed to helping individuals grow and thrive
• Exceptional communicator, able to distill complex topics into succinct, compelling narratives

At Netflix, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The range for this role is $320,000 - $560,000.

Netflix provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.