Specialist, Internal Communications - Product And Technology

Specialist, Internal Communications - Product And Technology

Los Gatos, California, United States Of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Global Internal Communications team works behind the scenes to keep employees around the world informed about our business, inspired about the future, and connected with Netflix's mission — to entertain the world. We work closely with senior leadership to bring the company strategy and culture to life in a transparent and engaging way. From producing global town halls and shaping leadership meetings to fresh, creative experiences that inspire and excite employees, this team has a front-row seat to what's happening across the business — and helps ensure everyone else gets a clear view, too.

We're a fast-moving, collaborative group that takes the work seriously, but not ourselves. We love what we do and genuinely enjoy working together — whether that's solving big comms challenges, obsessing over the details that matter (to serial comma or not to serial comma — is this even a question?!), or jamming on out-of-the-box solutions.

This role will create and manage communications strategies for various teams within our Product and Technology organizations, making sure employees understand the business through comprehensive communications strategies that may include broad emails, newsletters, town halls, etc.

The person we're looking for is a strong communications generalist who is also a strategic thinker — someone who connects the dots quickly and sees around corners to craft an effective communications approach, and needs minimal oversight. The right candidate takes a consultative approach, and knows how to ask the right questions to quickly understand different parts of the business, building deep trust with leadership and cross-functional teams. Core partners will span senior leaders and teams deeper in the organization.

Core Responsibilities Include:

• Staying connected with the business to design global communications strategies, drafting written communications (e.g., emails, decks, etc.) for various levels of the organization, and creating and/or managing key channels (e.g., town halls).
• Providing additional communications support to the Internal Comms team when needed.
• Proactively communicating with key audiences to ensure they feel brought along and understand how they fit into the overall business strategy and priorities.
• Building a consistent drumbeat of conversational and easy-to-understand business updates.
• Acting as a strategic advisor to guide leaders' communication styles and approaches that will help build connection and long-term trust with employees.
• Moving projects and plans forward in a collaborative way with a sharp eye for detail and execution.
• Proposing solutions that are both scalable and flexible to support the evolving needs of the business.
• Consistently reimagining new and creative ways to share information and engage audiences.

To Succeed In This Role, You Will Need:

• 5+ years of experience in communications, preferably within the media, entertainment and/or technology industries.
• Excellent written and oral communication skills — an expert simplifier.
• The ability to thrive in a fast-paced environment and to work autonomously with a wide variety of internal partners at various levels.
• To be a trusted partner and adviser to teams across multiple disciplines.
• To be scrappy and entrepreneurial — eager to roll up your sleeves and get work done, leaning into new creative ways to connect with audiences.
• Strong discretion when working on confidential or sensitive updates.
• Exceptional organizational skills, resourcefulness, good judgment, and effective time management.
• Experience working across a variety of channels and tools (e.g., town halls, videos, broad email distribution, G-suite, Google chat, Slack, etc.).
• A passion for helping people and a curiosity about culture.
• The ability to challenge established wisdom and work well cross-functionally.
• An eye for how to get work done without processes, but also an understanding that some structure — as well as the ability to plan — is needed to work effectively at our size.

This role is based out of Netflix's Los Gatos office, reporting to the Director of Internal Comms for Product & Tech.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $60,000 - $234,000.

Netflix provides comprehensive benefits including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, Health Savings and Flexible Spending Accounts, family-forming benefits, and life and serious injury benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Netflix is a unique culture and environment. We strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.