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Investigation Associate, Middle Mile Product & Technology
Lead investigations to minimize fraud risk and implement systemic process improvements for Middle Mile
Bangalore
Entry Level
1 month ago
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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Investigation Associate
Amazon is looking for an Investigation Associate that has a background in transportation, risk management, and data-driven problem resolution skills. In this role, the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.
Key job responsibilities:
- Conduct investigations
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary
A day in the life:
- Meet productivity, quality, and other hygiene metrics/goals
- Identify opportunities to invent and simplify processes, and deliver quicker with higher standards of accuracy
- Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.