Investigation Associate

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key job responsibilities:

Conduct investigations
Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
Consistently achieve weekly targets and quality standards for investigations
Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
Knowledge to systematically escalate problems or variance in the information
Experience to follow through on the resolutions to ensure they are delivered
Participate in ad-hoc projects and assignments as necessary

A day in the life:

Meet productivity, quality and other hygiene metrics/ goals
Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

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Investigation Associate, Middle Mile Product & Technology

Amazon

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