Investigation Specialist (QA), Relay Product Excellence

Investigation Specialist

Amazon is looking for an Investigation Specialist that has a background in transportation, risk management, and data-driven problem resolution skills. In this role, the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

Shifts: Rotational (24*7 shift environment - changes based on business requirement)

Weekly Off: Rotational two consecutive days off (5-day working week)

Work from Office Role

Key Job Responsibilities:

• Provide data analysis & conduct investigations
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve weekly targets and quality standards for investigations
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
• Understand the business impact of the trends and make decisions that make sense based on available data
• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• Experience to follow through on the resolutions to ensure they are delivered
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these findings in a review forum
• Participate in ad-hoc projects and assignments as necessary

A Day in the Life:

Meet productivity, quality, and other hygiene metrics/goals

Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy

Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure