Learning Experience Designer, Lxd

Learning Experience Designer For ATS Operations

Are you passionate about creating impactful learning experiences? Do you thrive on designing innovative training solutions that enhance workforce capabilities? If so, we invite you to join Amazon Mexico as an Learning Experience Designer for ATS Operations! In this role, you will be responsible for designing, developing, and implementing engaging training content that supports associate development. Using the ADDIE methodology, instructional design best practices, and collaboration with subject matter experts (SMEs), you will craft learning solutions that drive performance and business success.

Key job responsibilities:

• Design & Development: Create engaging e-learning, instructor-led training (ILT), and blended learning solutions that align with business needs.
• Needs Analysis: Conduct learning needs assessments to identify gaps and opportunities for training content.
• LMS Administration: Manage and maintain training content in our internal Learning Management System (LMS), ensuring standardization, accessibility, and reporting effectiveness.
• Content Optimization: Apply adult learning theories, gamification, and interactive elements to enhance training engagement.
• Stakeholder Collaboration: Work with SMEs, trainers, and leadership to develop relevant, high-impact learning experiences.
• Evaluation & Improvement: Measure training effectiveness using data-driven evaluation models and recommend enhancements for continuous improvement.
• Project Management: Oversee training development timelines and deliverables, ensuring high-quality execution.
• Design, execute, and continuously improve the training agenda for Cross Border (XBD) nodes, ensuring all content meets the standards and requirements defined by ACES.
• Facilitate and deliver targeted training sessions for Cross Border (XBD) operations as needed.
• Partner with the ACES team and Cross Border Program Managers to proactively identify skills gaps and develop targeted, effective training solutions that drive operational performance.
• Collaborate with the ACES team and Air Operations to assess learning needs, identify skills gaps, and implement appropriate training solutions aligned with program objectives.
• Analyze operational needs and deploy scalable learning solutions for ATS transportation programs (e.g. including WePay, External Fulfillment, 2nd Leg Middle Mile (MM), and Seller Flex).
• Develop, maintain, and update learning materials for MM Carriers and Drivers within the Relay Learning Center and through alternative delivery methods, ensuring content remains current and impactful.
• Manage and maintain system accounts and permissions for third-party transportation partners within Amazon platforms, ensuring accurate access controls that support operational requirements.

About the team:

Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.