Principal Product Manager - tech, DEX
Amazon
Delivery Experience Transformation
If you thrive in ambiguity, build from zero to one, and reimagine systems rather than optimize them—this is your opportunity. The Delivery Experience (DEX) team determines how customers discover and select delivery options throughout the entire shopping journey, helping customers choose how, when, and where they want their products delivered. In this role, you will lead Amazon's transformation of delivery experiences from one-size-fits-all to mission-aware personalization. You'll build an adaptive intelligence layer that understands why each delivery matters—whether it's event-driven urgency, routine replenishment, or cost-conscious consolidation—and surfaces the right options across discovery, cart, checkout, and post-purchase. Partner with P13N, Customer 360, Conversational CX (Rufus), and delivery benefits teams to integrate delivery signals throughout the customer experience, creating consistency from discovery through post-purchase. Given the strategic importance of this space, this role requires excellent customer-driven product and business judgment, strong written and oral communication skills, the ability to operate independently, a successful track record of setting the vision for and driving cross-functional initiatives to completion, and the ability to translate customer behavior patterns into scalable personalization systems that make shopping feel effortless.