Principal Technical Program Manager - Industrial Design, Kuiper Customer Terminal Industrial Design

Industrial Design Technical Program Manager

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We are looking for a passionate and talented Industrial Designer to help bring our products to the world. The Industrial Design Technical Program Manager will be the operational backbone of design and research teams, driving operational excellence, process improvement, and team enablement across design/research functions. You will work closely with cross-functional teams to streamline workflows, optimize how we work, and ensure adherence to best practices. The ID TPM will work closely with the Industrial Design team and various partner teams to drive key aspects of product definition, execution, usability testing, and distribution of ID deliverables. You must be responsive, flexible, and able to succeed within an open collaborative peer environment. Working within the Industrial Design team, the ID TPM will be responsible for coordinating execution of the Kuiper hardware product development process across multiple hardware design programs.

The ID TPM will work with the PD/EE teams, Product Managers, Creative partner teams (packaging, UX, marketing) to ensure requirements are clear and necessary process steps are planned and deliverables meet target schedules. In addition, you will provide support and coordination within the Industrial Design team to facilitate usability testing, distribution and tracking of prototypes, coordination of meetings, and documentation of "lessons learned" during project developments. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key Job Responsibilities

• Maintain ID deliverable schedule and roadmap
• Manage operational budgets, vendor relationships, and financial reconciliations for the design and research teams
• Lead design and research operations, including roadmaps, backlogs, and intake processes
• Work closely with design and research leadership on prioritization, goal-tracking, and resource planning
• Drive review cadences, status updates, and timely delivery across product development lifecycles
• Document and optimize frameworks, standard processes, and best practices for the design and research teams
• Drive effectiveness in design team rituals through measurement and documentation
• Facilitate knowledge sharing and collaboration across various design teams (ID, UX, packaging, and marketing)
• Create seamless onboarding experiences and team-wide standards for new design hires
• Identify opportunities for training and support resources to enhance the team's capabilities
• Facilitate cross-functional collaboration between design, business, and technology teams
• Provide regular updates and communicate effectively with key stakeholders
• Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints
• Maximize business benefit while delivering exceptional user experiences

About The Team

Kuiper Hardware Design team is a collaborative, multi-disciplinary organization of designers, engineers, product managers, and program managers working together to bring the product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.