Principal UX Designer, FBA And SCA

Principal UX Designer

Fulfillment by Amazon (FBA) and Supply Chain by Amazon (SCA) team provides Amazon's suite of physical and digital services that help businesses transport, warehouse, fulfill, deliver, and plan their movement of goods—both on and off Amazon. Our mission is to empower sellers and merchants of all sizes by providing innovative solutions that streamline supply chain operations, reduce costs, and free up time for them to focus on scaling their businesses.

To support our rapid growth and strategic expansion, we are hiring a Principal UX Designer to define and drive the vision for a unified, cohesive seller experience that simplifies how sellers manage their supply chain in one place. In this role, you will lead the strategic design direction for complex, multi-product experiences spanning inventory management and planning. You'll partner with senior leadership across product, engineering, and business teams, as well as cross-org partners to integrate multiple products and services—to shape the future of Amazon's supply chain seller experience. Working at the intersection of business strategy and user needs, you'll drive design excellence across multiple teams, influence product roadmaps, and establish design patterns and frameworks that scale globally. Your work will eliminate complexity at a systems level and empower sellers to grow their businesses across channels while leveraging Amazon's world-class logistics infrastructure.

Key job responsibilities:

• Define and champion the north star UX vision for supply chain seller experiences, influencing product strategy and shaping multi-year roadmaps for cross-org initiatives.
• Partner with senior leadership across business, product, and engineering organizations—including cross-org stakeholders—to align on strategic priorities and drive consensus on design direction balancing customer needs with business objectives and technical constraints.
• Drive design solutions through data and insights, incorporating customer research, market analysis, and business metrics to inform strategic decisions and influence organizational priorities.
• Dive deep and drive execution on high-complexity and high-impact initiatives by creating detailed user flows, wireframes, visual designs, and prototypes that solve ambiguous problems and set the quality standard for the team.
• Present and influence at the executive level, effectively communicating design vision and rationale to VP and SVP audiences, securing buy-in for strategic initiatives, and representing design in high-stakes decision-making forums.
• Champion systems-level thinking that addresses root causes rather than symptoms, identifying opportunities to simplify complex experiences and eliminate friction at scale.
• Model behavior that exemplifies Amazon Leadership Principles in their team. Be a champion for user-centered design culture and best practices for the UX and cross-functional teams.

About the team:

We are part of the fast-growing FBA and Supply Chain by Amazon business. Our mid-sized UX team plays a pivotal role in transforming the way businesses streamline their supply chain by focusing on seller satisfaction. Our UX team is deeply embedded within business, partnering closely with cross-functional stakeholders daily. We also work with multiple cross-organizational UX teams across Amazon to align on larger initiatives to deliver cohesive, user-centered solutions. We thrive on solving complex challenges, driving innovation, and creating seamless experiences that empower sellers and merchants.