Product Manager - Customer Success, Product Manager, AWS Supply Chain, AWS Supply Chain

Transform Supply Chains with AI at AWS Supply Chain

Join AWS Supply Chain's team to pioneer our next-generation AI-powered decision intelligence platform. We're re-imagining enterprise planning with Agentic AI—autonomous systems that learn, recommend, and act alongside humans. If you're passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact, this role is for you.

As a key member of the AWS Supply Chain team, you'll drive the adoption of our solution, an adaptive AI system that unifies planning, data, and automation. You'll work directly with strategic customers to deploy AI agents for inventory optimization, demand-supply alignment, and real-time decision-making. Your expertise will bridge supply chain operations, ERP ecosystems, and AI innovation, ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy, manufacturing, and more.

We are looking for a highly talented and technical/functional Supply Chain practitioner who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWS's most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWS's world-class teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Successful candidates will have demonstrated experience designing and deploying solutions across the end-to-end supply chain. Domain areas of expertise include but not limited to:

• Planning: Demand planning, Supply planning, Integrated business planning
• Supply Chain Networks: Manufacturing & distribution network optimization, Control towers, Global trade
• Inventory Management & Order Fulfillment: Available to promise, Fulfill to promise, Warehouse planning & operations
• Inventory optimization, Demand intelligence, Operational data harmonization, Multi-domain agentic workflows and AI-driven decision automation

Key job responsibilities include:

• Engage with lighthouse customers, set/manage their expectations, identify and remove barriers to adoption.
• Conduct customer briefing and use the customer feedback to continually improve the product direction, identifying/confirming market needs and understanding customer priorities.
• Provide direction, clear set of priorities to the technical product managers to support early-stage adoption.
• Solid functional/technical understanding of integration requirements to source systems of record, including major ERPs (SAP/Oracle/Infor/NetSuite).
• Work with the Sales organization and help them understand how to position capabilities, use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

A day in the life:

• The ideal candidate will possess functional and technical understanding of integration requirements for major ERP's such as SAP, Oracle, Infor, NetSuite that will enable you to represent AWS Supply Chain requirements to the community of product managers, developers, & architects.
• The ideal candidate should also have demonstrated the ability to think strategically about business, product, and technical considerations.
• We are looking for someone who is passionate about:
• Providing supply chain thought leadership to our customers and AWS Supply Chain teams.
• Leading lighthouse customers in adopting AI agents (monitoring, root cause analysis, recommendation) to automate inventory management, reduce stockouts, and resolve demand-supply mismatches.
• Translating customer feedback into product priorities, ensuring our agents align with real-world use cases like supplier risk mitigation and network optimization.
• Ensuring we deliver measurable business results for our customers with the implementation of AWS Supply Chain.
• Engaging with customers to understand their business drivers to improve the AWS Supply Chain application portfolio.
• Identifying new opportunities in finance, logistics, or procurement where decision intelligence can drive value. Partnering with technical PMs to improve the agent framework, prioritizing features based on customer needs.
• Enabling sales teams to position Prism's unique differentiators: adaptive learning, Amazon's supply chain IP, and reduced implementation timelines.
• Innovating: Working on a wide range of supply chain use cases.

About the team:

Why AWS:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences:

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.