Product Manager, Customer Experience And Business Trends

Generative Artificial Intelligence (GenAI) Efforts

Do you want to contribute to Amazon's latest Generative Artificial Intelligence (GenAI) efforts, with a focus on automating business processes? We are looking for a candidate who can balance technical skills with rigorous business acumen. In the Customer Experience and Business Trends (CXBT) org, we obsess over Amazon's customer experience, proactively finding ways to improve it. To do this we use multiple advanced methodologies, including in-house tech tools and AI. In this role, you will be using, and developing, our state-of-the-art AI tools, to proactively monitoring the live Amazon site for issues, working with the tech teams to ensure these are fixed.

Key Job Responsibilities

• Design and build proof of concept experiments that best describe the quality of the customer experiences: write scripts to automatically and continually assess the state of Amazon customer experience
• Collaborate with cross-functional teams (including Product Managers, Technical Program Managers, and engineering teams) to ensure the timely resolution of identified issues
• Create product/feature proposals to scale and automate the process of evaluating those customer experiences
• Implement technical solutions from conception through deployment, including architecture decisions and implementation strategies
• Drive operational excellence through monitoring, troubleshooting, and continuous improvement. Report and summarize key issues

About The Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)