Product Support Analyst, Benefits Experience & Technology (BXT)

Benefit Change Management Role

We are seeking a skilled resource within our benefit change management function. The ideal candidate will be supporting the system design and implementation of third-party supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience.

Key job responsibilities:

Regularly assess with regional benefit leaders on:

• New benefit program roadmap
• Changes to existing programs
• Any opportunities to drive process efficiencies

Lead implementation of change requests, track and document change requests from benefit leaders.

Work closely with functional leaders, operations, vendor partners, internal stakeholders to finalize priority, scope, system gaps and timelines for implementation.

Conduct regular reviews and monitor the progress of the change right from initiation stage till go live.

Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross-functional partnerships within your assigned stakeholders, identify gaps in system configuration and reporting, and partner with operations and technology service partners to resolve.

A day in the life:

Daily Stand-Up (Agile Environment): Start the day with a team stand-up meeting to review progress on ongoing projects, discuss blockers, and align on priorities for the day. Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure everyone is on the same page.

Requirement Gathering: Meet with business stakeholders to gather and refine requirements for upcoming product feature changes or technology roadmap initiatives.

Project Management Tasks: Use project management tools (e.g., ASANA and JIRA) to update project plans, track progress, and ensure milestones are being met.