Program Manager, Strategic Initiatives, Global Executive Marketing

Experiential Customer-Facing Spaces Program Manager

AWS Marketing is looking for a skilled program manager to drive and deliver experiential customer-facing spaces. You'll orchestrate the full lifecycle - from design iterations to implementation and launch - while managing multiple stakeholder relationships across AWS's ecosystem and external firms. Working with global teams, you'll maintain a unified strategy that aligns with AWS's business objectives and guidelines to deliver world-class customer experiences. Success requires equal parts creative vision, execution, risk mitigation, and strong project management capabilities to track project progress and manage relationships with vendors and workstream leads, while continuously evaluating and optimizing program effectiveness through feedback.

On a typical day, this role engages with various internal and external teams to align and develop compelling immersive customer experiences. They participate in and lead cross-functional meetings with stakeholders and vendors, maintain detailed project trackers, and contribute to regular business reviews and status reports. The role involves audience and industry research to ensure experiences resonate with customers, while also reviewing and implementing vendor recommendations.

Success in this position requires a balance of strategic thinking, attention to detail, creative expertise, and operational rigor, along with the ability to influence and collaborate across global teams to deliver impactful customer experiences.

Key Job Responsibilities

• Manage project workback plan and drive workstream progression across various internal and external teams
• Inform the design process and oversee the creation of design plans for site builds
• Contribute to rhythm of the business reporting and status updates
• Manage tracking and digital file sharing for respective program materials
• Support related to side projects

This role requires travel a few times a year to perform site visits and facilitate pre-launch and launch activities.

A Day In The Life

• Engage with workstream leads regarding workstream progression, identifying and raising risks and recommendations to mitigate and remove blockers
• Updating and maintaining workback plans
• Participating in and leading cross-functional calls with stakeholders including vendors on design plans and activations.
• Managing communications including, but not limited to contributing to rhythm of the business updates, agendas, action items, recaps, and follow ups
• Review vendor recommendations, scenario planning, identify gaps and risks and recommended approach
• Research and understand customer audience and industry standards for customer-facing spaces

About The Team

This role is part of Global Executive Marketing (GEM), the heartbeat of AWS's executive customer marketing. GEM programs help architect the relationships between C-suite customers and AWS that help shape the future of cloud computing and AI. Every day brings a new challenge, a chance to innovate, and an opportunity to influence decision-maker customers.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.