Senior Product Manager, Amazon Global Logistics Imports

Amazon Global Logistics Voice Of Shipper Product Owner

Own Amazon Global Logistics' Voice of Shipper product and transform customer feedback into strategic investment that shape the global network. Define the vision, roadmap, and execution to build a scalable, data-driven insights capability, driving decisions that directly influence product strategy, customer experience, and business performance at scale.

Key job responsibilities include:

• Owning the Voice of Shipper product strategy, roadmap, and execution, building scalable mechanisms to capture end-to-end customer sentiment across the logistics journey
• Synthesizing multi-source customer signals into decision-grade insights, identifying key drivers of satisfaction, pain points, and opportunities that inform product prioritization and investment decisions
• Delivering executive-ready narratives that translate customer insights into clear investment recommendations and business impact
• Partnering with Product, Sales, Marketing, Operations, and Data Science to embed customer voice into product strategy, roadmap decisions, and network improvements
• Establishing frameworks to connect customer feedback with business outcomes (e.g., adoption, share of wallet, attrition), enabling data-driven decision-making at scale
• Innovating on feedback mechanisms to improve signal quality, coverage, and speed, advancing how customer insights are captured, analyzed, and acted upon

In this role, you own the Voice of Shipper product for Amazon Global Logistics Imports, shaping how customer insights are captured and translated into action. You design and scale feedback mechanisms that reflect the full logistics journey, then synthesize multi-source signals into clear, decision-grade insights. You spend your time identifying key drivers of customer experience, quantifying their impact, and translating findings into concrete product and investment recommendations. You partner closely with Product, Sales, Operations, and Data Science to ensure customer voice directly informs roadmap decisions and business priorities. Your work shows up in WBR/MBR/QBR and investment planning cycles, where you influence leadership decisions and help redirect investments. Beyond execution, you continuously evolve how insights are generated—raising the bar on signal quality, coverage, and speed as the business scales.

About the team:

Amazon Global Logistics Imports is building a seamless, end-to-end cross-border shipping network that powers global commerce at scale. The team owns the systems and experiences that move goods from origin to fulfillment, enabling shippers worldwide to reach customers efficiently and reliably. Voice of Shipper is a strategic product, serving as a core input into product strategy and investment decisions. Insights generated here directly shape where we invest, how we evolve our product offerings, and how we improve the customer experience. You will operate in a high-visibility environment, partnering with senior leaders across Product, Sales, Operations, and Finance, where your work drives tangible business outcomes. The team values strong ownership, analytical rigor, and clear communication, with a focus on turning customer understanding into decisive action at scale.