Senior Product Manager - FTC, EU ATS Programs

Sr. Program Manager

Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping, and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business.

The programs you run will have a direct impact on our Fulfilment Centre, Sortation Centre or Delivery Station operational processes, working across first, middle, and final mile operations. The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as align and sets stakeholders expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR, and technical teams.

Key job responsibilities include:

• Full ownership of a program from the scoping/creation until the implementation.
• Working closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.
• Defining, prioritizing, and planning the resources and technical requirements needed for programs to be delivered on time.
• Working with external stakeholders in order to generate program adoption and ensure an effective implementation.
• Writing and reviewing business cases, performing supporting research and analysis, writing specifications, and defining the product development from design to release.
• Having clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
• Retrieving and analyzing data using Excel, Access, SQL, or other data management systems.
• Monitoring project execution and ensuring that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.

Ideal candidates will be good communicators, curious, highly motivated, and effective within distributed teams.