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Senior Technical Designer - Kids & Baby, Softlines Private Brands

Lead global fit engineering to optimize product quality and customer satisfaction
Santa Monica, California, United States
Senior
1 week ago
Amazon

Amazon

A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.

Kids & Baby Senior Technical Designer

If you're enthusiastic about joining a rapidly expanding company focused on achieving global fit excellence, then this position could be an excellent match for you. Amazon Softlines Private Brands seeks a skilled, passionate Kids & Baby Senior Technical Designer to deliver best in class fit and quality across its direct development products. The Global Fit team aims to delight customers of all shapes and sizes around the world with products that fit perfectly. We safeguard product integrity throughout the full lifecycle, including commercialization, while driving continuous improvement within our mature selection. Central to this charter is our worldwide fit and expansion strategy, new product fit engineering and block maintenance, delivering fit CX excellence, vendor fit training and driving fit innovation. The ideal candidate is driven, meticulous, and capable of applying and conveying robust, pertinent technical expertise to diverse stakeholders worldwide. They must also be adept at analyzing size and fit data from various global regions to refine and innovate products, processes, and the overall customer experience. Previous experience in a similar role is crucial, as is a passion for working as a specialist.

Key job responsibilities include:

  • Deliver clear specifications on Tech Packs to include fit, construction, and quality, being cognizant of target prices.
  • Lead fit sessions ensuring fit, sizing, construction, and quality consistency is achieved in line with standards.
  • Work with Design to ensure that relevant blocks and patterns are in place (2D and 3D).
  • Develop or update existing Technical Literature and SOPs as required.
  • Leverage technical knowledge to conduct wearer testing through development and post production.
  • Evaluate garments to determine compliance of specs, construction, quality, and fit intent versus the agreed standard.
  • Track and manage workflow and workload for own product or team.
  • Travel to factories, working with technical teams to advance fit approval timelines and drive right first time development.
  • Conduct root cause analysis and customer data deep dives in line with strategy/defect escalations.
  • Lead technical conversations with Vendors, including quality and fit issue escalations.
  • Be comfortable reading, evaluating, and manipulating data led fit reporting.
  • About the team: The Softlines Private Brands Fit team operates from locations in the United States, India, and the United Kingdom. Our global presence enables us to combine regional expertise with automated solutions to improve fit accuracy and streamline processes. We deliver precise sizing and fit standards that increase customer satisfaction and reduce returns.

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Senior Technical Designer - Kids & Baby, Softlines Private Brands
Santa Monica, California, United States
Design
About Amazon
A global e-commerce giant offering a vast array of products, cloud services, and digital streaming content.