Senior UX Design, Amazon Delivery Experience

Senior UX Designer

We are looking for a Senior UX Designer to join Amazon Air, where you will shape the strategic vision for complex operational systems at the heart of Amazon's Air Cargo network. This is not just about designing interfaces. It is about defining how AI technology, aviation regulation, and mission-critical operations come together to transform how air network planners orchestrate logistics at scale. You will take on genuinely ambiguous challenges spanning AI capabilities, digital systems, and operational workflows. Your work will directly influence how planners make critical decisions about aircraft routing, capacity optimization, and real-time adjustments, requiring you to think systemically across AI-assisted decision-making, user experience, complex system integration, regulatory compliance, and the dependencies between air and ground operations.

The impact is real and lasting: your design strategy will unlock new capabilities through AI integration, drive operational excellence across Amazon's Air Cargo network, and establish patterns that will shape how Amazon Air grows. You will navigate competing priorities, balancing AI innovation, immediate operational needs alongside long-term vision, and user empowerment alongside system reliability.

To thrive here, you are a strategic designer who turns complex, undefined problems into clear, scalable solutions. You will lead AI integration initiatives, align product, engineering, operations, safety, and regulatory teams, and mentor designers across the Under The Roof team. Your work will solve today's challenges and lay the groundwork for how AI and human expertise combine in Air Cargo logistics.

Join us in building something that matters, for the users who rely on these systems every day, and for the customers Amazon Air serves.

Key Job Responsibilities

• Lead the long-term design vision and strategy for Amazon Air's network planning systems, balancing innovation with safety and regulatory requirements
• Synthesize qualitative and quantitative insights from field research, user studies, and operational data to identify root causes of systemic challenges and uncover innovation opportunities
• Lead strategic initiatives integrating AI capabilities into operational workflows, ensuring human-centered design principles guide automation decisions
• Partner with engineering, operations, and regulatory teams to ensure design solutions are technically feasible and compliant
• Influence product roadmaps and planning through data-informed design recommendations and strategic insights
• Drive cross-organizational alignment through compelling design narratives and strategic documentation
• Present design strategy and recommendations to senior leadership
• Develop and share design patterns and best practices that improve consistency and quality across the team
• Mentor designers on the team, elevating design craft and contributing to a strong design culture

About The Team

Under The Roof Team - Amazon Delivery Experience

Our team is crucial to Amazon's operational success, creating experiences that enable operators, managers, and associates to work efficiently and safely. We focus on solving complex operational challenges through innovative design solutions, ensuring our facilities can effectively handle millions of packages daily while maintaining safety and quality standards.