Sr. Design Program Manager, JWO Launch Team

Amazon Sr. Design Program Manager

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers.

Are you excited about working with ground-breaking technology in Retail? Are you customer-obsessed and detail oriented? Do you enjoy working with external customers? Do you have experience working with both design and technology development teams to meet daily business requirements? Amazon is seeking an innovative Sr. Design Program Manager responsible for the standardization, implementation, and customization of brand design standards as they translate into physical stores. Additionally, this role will be responsible for gathering requirements and creating standardized construction document sets for customers to bid and construct from. This position collaborates with internal and external cross-functional teams to manage the execution of multiple end-to-end projects at any given time. The ideal candidate is a self-starter who thrives in a fast-paced, ambiguous environment and has a deep passion for innovative retail design. This is someone who possesses the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, take effective action without needing to know the total picture. We are looking for someone who is obsessed with creating world-class shopping experiences for our customers both at the micro and macro level. Outstanding project management and communication skills, both written and verbal are required.

Key Job Responsibilities

• Translates design standards to support the tech functionality and brand of our Third-Party partners in an innovative yet fiscally responsible way.
• Manages projects with high levels of complexity and ambiguity.
• Writes program documents that drive new innovations, outline testing/analysis to inform design decisions, or define standards and processes.
• Works with key internal and external stakeholders (including architecture firms) in the production of comprehensive design JWO enabled stores. Cross-functional teams include but not limited to Construction Engineering, Implementation Management, Launch, ICT, Product, Supply Chain, Business Development, and more.
• Responsible for consulting with external customers during the Design Development and Construction Document phase for both new construction and renovation projects.
• The ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Completes quality control and assurance checks on Revit Models for external customers.
• Provides Construction Administrative support working closely with construction project managers, architectural firms, and other external stakeholders during construction of store projects.
• Documents and disseminates information about key learnings and best practices to team members.
• Defines appropriate trade-down solutions driving alignment across stakeholders and creates documentation of these for implementation teams to leveraged across projects.
• Able to weigh short- and long-term cost considerations to suggest alternative design approaches based on industry standards, sustainability, knowledge of color, material, finish, operational, maintenance and procurement capabilities.
• Demonstrates flexibility and adaptable to changing work environment, effectively dealing with varying workload requirements; can shift gears comfortably, manages competing demands, delays or unexpected events.
• Develop concept store formats into concise and complete packages for general contractors to build from and/or for customers to bid on.

About the Team

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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