Sr. Product Manager, Prime Canada, Amazon Canada

Senior Product Manager - Amazon Prime Canada

Amazon Prime aims to become Earth's most engaging, satisfying, and loved paid membership program. The Prime program delivers extraordinary value and convenience - including fast free shipping, unlimited access to Prime Video, Amazon Music Prime, Prime Gaming, and exclusive access to content and merchandise. Amazon Prime members are at the heart of Amazon's tremendous growth. At the core of Prime's success are products we are building to convert customers to be lifelong Prime members, to help them enjoy their benefits, and to increase their engagement with Amazon. The Canada Prime team owns driving overall program growth through successful customer acquisition, onboarding, engagement, and retention activities for our customers on Amazon.ca. There are incredible growth opportunities as we continue to innovate on behalf of our customers. We are looking for a highly creative, results-oriented Senior Product Manager who shares Amazon's passion for the customer, understands the importance of compelling programs and the value Prime offers to customers and Amazon. This individual will drive core retention and engagement activities that will drive dramatic impact on the growth of Amazon Prime in Canada. If you are looking for a highly strategic role with a big business impact, and passionate about inventing on behalf of our customers, this position is for you. You will work closely with (Technical) Product Managers, Marketers, Developers, User Experience Designers, as well as Senior Business Leaders across CA and WW to define new initiatives and customer experiences, analyze the business and present your vision. You will conceive and manage Prime member engagement and retention to grow the program, while continuously evaluating opportunities for big ideas and ongoing improvement. This position is responsible for owning and developing a clear product roadmap and driving activities for member engagement and retention and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year. The role is based in Seattle. The right candidate will possess a successful product management and business strategy background. This role will require excellent written and oral communication skills, data-driven analyses and insights, excellent business judgment, strong interpersonal skills to influence broad stakeholder groups, deep curiosity about how things work, and a passion for building excellent products and customer experiences. You must be able to thrive and succeed in an entrepreneurial, cross-functional environment. This role offers an exciting opportunity to work with a diverse set of stakeholders and senior leaders across Amazon to create and drive the strategic vision for CA Prime member growth. Key responsibilities:

• Innovating on behalf of Canadian customers on new ways to make the Prime program more relevant and essential to their daily lives.
• Drive the CA Prime member growth product roadmap and collaborate with the WW product teams to prioritize and launch new products in CA across member engagement, retention, and payment charters.
• Planning, localizing, and measuring impact of new feature launches in the engagement, retention, and payment spaces.
• Partner with key stakeholders across business teams (Benefit Partners, Payments, Central Prime, Marketing) to drive innovation, understand business needs, vet opportunities, and deliver analytically-based recommendations to drive action and develop new products.
• Develop and lead the Go-to-market execution of key strategic and Canada first initiatives to drive Prime member growth.
• Optimize the overall impact of Prime, considering customer behavior, revenue, and ROI.
• Developing customer insights and following market segment trends closely to anticipate challenges and opportunities.
• Monitor and report on key performance indicators, escalating issues early and providing data-driven recommendations.