Sr. Product Manager - Tech, Core CX, Fire TV, Appstore

Senior Product Manager, Technical For Retention Management

Drive the future of Fire TV's subscription retention strategy and tools. Join the Appstore Commerce team and play a pivotal role in shaping subscription retention for services used by millions. As the Senior Product Manager, Technical for Retention Management, you will:

- Lead the vision and strategy for maximizing subscriber retention across Fire TV's streaming services.

- Own the roadmap for key retention features including churn prevention tools, win-back campaigns, and retention offer optimization.

- Collaborate closely with cross-functional teams to deliver seamless retention experiences and reduce involuntary and voluntary churn.

- Leverage data insights to continuously optimize retention rates, customer lifetime value, and subscription health metrics.

- Be a passionate advocate for our subscribers and partners, ensuring retention strategies drive sustainable business growth and exceptional customer experiences.

Key job responsibilities as the Senior Product Manager for Retention Management include:

- Leading the vision, strategy, and execution of Fire TV's subscription retention capabilities, including churn prevention tools, win-back campaigns, and retention offer optimization. Collaborate cross-functionally to deliver seamless retention experiences and maximize subscriber lifetime value.

- Leveraging data insights to continuously optimize retention rates across voluntary and involuntary churn, ensuring subscribers remain engaged and partners can sustain thriving subscription businesses on Fire TV.

- Advocating for subscriber and partner needs to ensure retention strategies balance customer experience with business sustainability and drive product decisions.

- Partnering with internal teams including Prime Video Channels, streaming service partners (Peacock, Paramount+, Max, and others), and Commerce engineering leadership to execute on retention commitments and drive improvements in subscription health metrics.

- Owning and driving critical performance metrics related to subscriber retention, churn reduction, reactivation rates, and subscription revenue across Fire TV.