Sr. Product Manager Technical, Amazon Connect

Product Manager Opportunity At Amazon Connect

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

We have a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Product Manager to join Amazon Connect's Customer Engagement Experiences team, building AI-driven user experiences that redefine how organizations orchestrate work across people and AI. You will develop next-generation agent and end-customer capabilities, including intuitive application and multi-modal experiences, while designing high-scale, resilient systems that maintain constant customer focus.

As a Product Manager on our team, you will drive strategic initiatives from conception through completion, work cross-functionally to solve challenging problems using the latest technologies, make data-driven customer-obsessed decisions, and work with leadership across AWS to prioritize your programs.

Key job responsibilities:

• Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
• Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
• Launch and promote new capabilities, in collaboration with product marketing
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

A day in the life:

• You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.
• You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
• You are a passionate learner and are motivated to take on new and, often times, ambiguous challenges.
• You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop.
• You are comfortable and thrive in a fast-paced environment.
• If you're entrepreneurial and want to build and own transformative technology-driven products, join us in making history.

About the team:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

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