Sr. Product Manager, Technical, Global Delivery Experience (gdcx)

Senior Product Manager (Tech)

The significance of Global Delivery Experience (GDCX) team cannot be overstated—it's a linchpin for customer experience on our retail site. Our GDCX team is passionate about creating world-class customer journeys from discovery to post purchase. Your work will directly impact how millions of customers experience Amazon's delivery services, making each interaction more intuitive, transparent, and delightful. In this role, you'll craft transformative solutions that bridge customer needs with Amazon's global delivery systems. Discovery delivery messaging is critical for Amazon's customers to help them understand the most relevant delivery benefits early in the shopping journey, driving customer engagement and billions of dollars in net new annual CSales for Amazon. In this role, you will lead ideation, design, development, and ongoing management of discovery delivery experience. You will have a dedicated tech team, along with UX, finance, and legal partners to refine and execute your strategy and support execution.

Given the strategic importance of this space, this role requires excellent customer driven product and business judgment, strong written and oral communication skills, and ability to operate independently. The ideal candidate for this high-visibility position has high customer obsession, strong influencing and engagement skills, the ability to dive deep and quickly get up to speed on a diverse set of customer and business challenges, and a successful track record of setting the vision for and driving cross-functional initiatives to completion.

Key job responsibilities:

• Develop a comprehensive, multi-year strategic vision for pre-checkout
• Create and refine product requirements, collaborating closely with engineering teams to launch innovative features
• Prioritize and implement new capabilities in partnership with worldwide product teams
• Conduct deep customer research to identify emerging insights and market trends
• Analyze and report on critical performance metrics to drive continuous improvement

A day in the life:

Your day will be a dynamic blend of strategic thinking and collaborative execution. You'll engage with cross-functional teams, diving deep into customer insights, designing innovative delivery solutions, and developing strategies that create seamless, intuitive experiences. From ideation to implementation, you'll be at the forefront of shaping how customers interact with Amazon's delivery services.