Sr. User Experience Researcher, GREF – Global Transformation Insights (GTI)

Sr. UX Researcher

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon's corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon. Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office. We are seeking an experienced user research professional to join our growing Global Customer Insights team. As a Sr. UX Researcher in GREF, you will lead high-impact, large-scale research programs that directly impact business strategies, experience and program designs, and corporate communications campaigns. You will build and sustain programs for collecting, synthesizing, and communicating foundational insights across a variety of workplace dimensions, and collaborate with GREF stakeholders to drive action behind insights gleaned. As a Sr. UX Researcher, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of research methods and deploying a variety of analytical approaches to understand the current state as well as uncover future customer needs and opportunities. If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.

Key job responsibilities:

• Lead and maintain the global Workplace Experience Sentiment (WES) program, developing and continuously refining program strategies and approaches to meet business needs and evolving ways of work.
• Consult GREF stakeholders to identify the most pressing business questions or largest knowledge gaps and develop actionable and meaningful analysis plans in partnership with Research Scientists.
• Own complex, high-impact research initiatives, including the development of project roadmaps, the design and execution of the questionnaire/qualitative activity guides, the synthesis and analyses of both big data sets and qualitative feedback, and lead the socialization of resulting insights and opportunities helping team translate insights into action.
• Manage vendor relationships and research partners on large-scale, ad-hoc, and recurring quantitative research projects.
• Inspire decision makers to take action based on research findings, helping them internalize opportunities to delight customers and continuously improve the workplace experience.
• Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREF.
• Proactively identify research opportunities (both qual and quant) to increase data driven, insights inform decision within GREF.
• Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership.

About the team:

This role will be a key lead within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights, Business Insights, Creative + UX Design, and Communications. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.