Training Coordinator - Product Returns

Complaints Training Coordinator

Abbott's Diabetes Care business designs, develops, and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includes FreeStyle Libre, a recently launched system that is revolutionizing how people with diabetes around the world monitor their glucose levels. We are passionate about doing work that improves the quality of people's lives.

We currently have an opportunity for a Complaints Training Coordinator to join our Complaints Investigation / Product Returns team based in Witney, Oxfordshire.

In this role, you will play a vital part in shaping and developing the technical capability of our Complaints teams. You will lead the design, delivery, and continuous improvement of our training programmes to ensure our investigators are equipped with the skills, knowledge, and confidence to perform at the highest level. You'll also be responsible for maintaining a structured training framework that supports operational readiness, technical excellence, and regulatory compliance.

As a Complaints Training Coordinator, you will:

• Develop and maintain a structured departmental training schedule to meet evolving business needs and maintain consistency across technical investigation training.
• Coordinate and manage the workload of the training team, ensuring timely and effective delivery of training aligned with operational priorities.
• Design, implement, and continuously improve training processes that support competency development, technical proficiency, and staff engagement.
• Establish and manage a competency monitoring framework, ensuring accurate tracking, assessment, and documentation of staff capabilities.
• Lead, enhance, and support the "Train the Trainer" programme, ensuring trainers are equipped with high quality content, tools, and guidance.
• Collaborate with team leads, SMEs, and cross-functional stakeholders to identify training needs and develop appropriate content and delivery methods.
• Monitor training effectiveness using feedback, performance data, and key metrics to support continuous improvement and strategic decision making.
• Ensure all training materials are up to date, standardised, and compliant with regulatory and internal quality requirements.
• Support onboarding and upskilling programmes, enabling smooth transitions and effective knowledge transfer for both new and existing staff.
• Assist with capacity planning by forecasting training requirements based on workload, new product introductions, and staffing changes.
• Identify and mitigate risks relating to training gaps or inconsistencies and support audit readiness across both Complaints departments.
• Promote a culture of learning and development, encouraging staff engagement and ownership of their professional growth.
• Demonstrate a strong understanding of complaints processes to help identify variables that may impact efficiencies.

To be successful, you will be proactive, highly organised, and confident in communicating with stakeholders at all levels. You will need:

• Proven experience supporting or delivering structured training programmes.
• Proven experience leading training projects through to completion.
• Strong written and verbal communication skills.
• Excellent organisational, problem solving, and attention to detail capabilities.
• Good computer skills (MS Office)
• Secondary level education
• A passion for continuous learning, development, and improving operational performance.

As you'd expect from an innovative global healthcare company, we offer an excellent starting salary, and a competitive range of benefits including a defined contribution pension scheme, share ownership scheme, private healthcare, life assurance, and a flexible benefits scheme. Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, couch to 5k campaigns, bee keeping, yoga and more!

We're looking for someone who is enthusiastic, people focused, and motivated by helping others develop and succeed. If you're excited about contributing to a team at the forefront of Diabetes Care innovation — we'd love to hear from you.