Technical Product Support Trainer - Allergan Aesthetics - Remote - Remote Eligible

Technical Trainer

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Job Description

As the Technical Trainer on the Technical Product Support team, you will report to the Manager of Technical Product Support, and lead the training strategy, content, delivery, and training measurement that enable AA Tech teams and partner support organizations (e.g., Customer Experience & Loyalty Team) across the Alle platforms.

As the Technical Trainer, you will translate product releases and operational updates into role-based learning, delivering Train-the-Trainer programs for partner support organizations and targeted enablement for AA Tech teams. You will plan and deliver release-aligned training, validate workflows in lower environments as needed, define learning objectives and success measures, and iterate based on learner feedback and relevant operational metrics. You'll collaborate with other content owners to ensure training aligns with supporting documentation.

What You'll Do

•Lead training programs across AA Tech and Train-the-Trainer for partner support organizations on the Alle platforms.

•Design facilitator guides, talk tracks, assessments, and job aids; coordinate with technical writing and content owners to align training with knowledge base and Standard Operating Procedure (SOP) updates.

•Serve as a subject-matter expert on Alle and Alle related products and the internal audiences who use them; understand key workflows, policies, and user journeys.

•Plan and deliver training using appropriate modalities (instructor-led, virtual, and asynchronous etc.), including Train-the-Trainer and targeted enablement sessions.

•Define clear learning objectives and success measures; collect learner feedback and analyze relevant operational metrics to iterate content and delivery.

•Partner closely with Product, Engineering, and Support Operations; lead recurring reviews and demos to align stakeholders on upcoming changes and training impact.

•Work with leaders across AA Tech and partner support organizations to prioritize training needs and ensure partner teams are enabled at the right time.

•Keep training assets current and accessible; refresh or retire content as features and processes change; request documentation updates from content owners when gaps are identified.

•Track completions, certifications, and proficiency metrics; report outcomes and recommendations to stakeholders; maintain accurate training records and calendars.

•Provide input to SOPs and process documentation related to support workflows; coordinate with content owners for publication and updates.

•Collaborate with technical writing and content owners to ensure training remains consistent with internal and customer-facing documentation; surface gaps and request changes as needed.

Qualifications

•5+ years of experience as a technical trainer, enablement specialist, or similar within SaaS, contact center, or technical product support environments.

•3+ years of experience designing blended, role-based learning using an LMS and modern authoring/video tools; applies adult-learning and accessibility best practices.

•Ability to understand, assess, and address training needs.

•Outstanding communication skills and comfortable speaking to large audiences

•Excellent organizational and time-management abilities

•Proven leadership with strengths in teaching, facilitation, adaptability, and creative problem-solving.

•Ability to learn and adapt to new technologies and changing processes.

•Ability to independently lead end-to-end training programs, manage multiple stakeholders and priorities, and meet release-driven deadlines while maintaining excellent communication and customer service.

•Ability to take initiative and make decisions.

•Proficiency with Microsoft 365 (Word, PowerPoint, Outlook, Excel) and instructional software; quick to learn new tools and processes.

•Experience in a SaaS environment.

•Hands-on experience with support systems such as Salesforce and Jira; ability to interpret tickets, release notes, and workflows.

•Experience in messaging tools like Slack, Microsoft Teams, or Google Meet.

•Experience collaborating on knowledge base and SOP content (e.g., Confluence, Microsoft Word, OneNote) to align training materials; strong technical writing.

•Demonstrated experience building a training roadmap and release-aligned enablement plan tied to product development & release schedules.

•Technical Training Certification(s) are highly desirable

The Ways We Work

•All For One AbbVie - We weigh all our decisions against the common good for the enterprise. We inspire, share and create as an inclusive team. We solve problems for all rather than serving our immediate team.

•Decide, Smart & Sure - We make intelligent decisions, adapting to create the best outcomes. While never compromising patient health or safety, we act quickly, embrace experimentation, accept what doesn't work and get on to what does.

•Agile & Accountable - We seek to streamline and eliminate unnecessary obstacles. We plan ahead and adapt as we go. We delegate and make tough decisions to ensure focus on priorities and results, staying keenly aware of the urgency in all we do.

•Clear & Courageous - Open, honest and candid dialogue is core to our work and how we act with others. We share information freely and continuously because insights and solutions can come from anywhere and ultimately serve us all. We admit mistakes. Even in disagreement, we grow stronger by putting the courage of our convictions to the test.

•Make Possibilities Real - We question relentlessly with endless curiosity. We're never satisfied with "good enough"—patients depend on us to continually deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.