Product Manager

Product Manager

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

We're looking for a mission-driven and visionary Product Manager to join our team. You'll report to the Head of Product. In this role, you'll lead some of our most impactful initiatives—crafting seamless user experiences and driving meaningful outcomes for the most vulnerable families in our care. Your work will shape the future of how care is delivered and how our teams operate as we scale.

This is an in-person hybrid position based in San Francisco, CA, with the expectation to be in office 4 days a week.

Key Responsibilities:

• Own the product development process. From concept to launch, you'll build product features through their entire lifecycle and release solutions that transform patient care. You'll blend user needs, analytics, and company goals to define and execute a product strategy that has lasting impact—leveraging AI where it enhances personalization, efficiency, or decision-making.
• Reinvent new product standards. You'll analyze gaps in our existing operations to iterate on our features or uncover new opportunities for product improvements that will help Abby scale to serve more families. You'll use AI and automation where helpful to support faster learning and smarter iteration.
• Champion the voice of the user. You'll drive user research studies to understand the needs and experiences of our families, combining qualitative insights with AI-powered tools to design meaningful, user-centered care experiences.
• Influence across teams. You'll work closely with engineering, expansion, clinical, and operations teams to ensure our product roadmap aligns with company objectives, and act as a liaison to support seamless product adoption.

Requirements:

• You have at least 3-5 years of experience in product management or product design in a technical environment, working with cross-functional teams to drive product vision, define requirements, and guide teams through key milestones.
• Bonus points if you worked in healthcare or similar industries
• Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground
• You bring deep user empathy and a passion for uncovering real-world challenges through direct research with users. You use these insights to design thoughtful, first-principles-driven solutions that truly serve users' needs.
• You're inspired by complex customer problems and able to manage high amounts of ambiguity to deliver end to end product experiences spanning not just features but also emails, comms, and product support.
• You're a self starter who's thrilled about getting in the weeds to gain context and have extreme hustle. You're able to think on your feet, overcome challenges, and inspire your teammates to do the same.
• You have a deep affinity for data-driven experimentation, including hypothesis generation, A/B testing, and results analysis.

Our Values

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"
2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. This is a Full-Time position with an estimated base salary of $130,000 - $180,000 + bonus + company equity and benefits.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you'll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.