Strategy & Growth Manager

Strategy & Growth Manager

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

We're looking for a passionate and empathetic leader to join us as a Strategy & Growth Manager. You will report to the Florida General Manager. This is a Full-Time Hybrid opportunity based in Miami, FL. In this role you will be responsible for driving state-wide growth strategies and leading multidisciplinary teams that facilitate patient acquisition, intake operations, documentation management, and preliminary clinical assessments.

Key Responsibilities:

• Lead Regional Growth Teams: Oversee multiple teams, driving efficiency and process improvements to enhance patient experience.
• Drive Partnerships & Referrals: Guide Business Development Associates in expanding partnerships, creating brand awareness, and optimizing resource allocation for growth.
• Optimize Intake Operations: Streamline the intake process to ensure efficient lead management, accurate data collection, and timely qualification.
• Manage Document Collection: Oversee teams handling documentation review to qualify families for our program.
• Leverage Data & Analytics: Use data-driven insights to refine strategies, optimize processes, and drive growth.
• Ensure Cross-Functional Alignment: Collaborate with the General Manager and other departments to align growth strategies with state objectives.
• Champion Operational Excellence: Establish workflows and maintain consistent execution across growth teams.

The Requirements:

• At least 1-3 years of operational leadership experience, preferably in healthcare, community outreach, or growth/sales-oriented roles.
• Experience leading multi-disciplinary teams in fast-paced environments.
• Proven track record of developing and implementing strategic initiatives while maintaining excellent day-to-day execution.
• Strong analytical skills with experience using data to drive decision-making and process improvement.
• Excellent communication skills, both with team members and external partners.
• Deep empathy and emotional intelligence, with genuine passion for helping underserved communities.
• Must reside or be willing to permanently relocate to the greater Miami area, where the position is based and be willing to travel within the state regularly.

Who We're Looking For

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades. You know this, and it's your superpower.
• Operational excellence. You are known for bringing operational velocity - which is speed with a clear direction.
• Intellectual horsepower. You're deeply motivated to solve a human problem.
• Execution horsepower. You take pride in getting things done and delivering great work.
• Compassion for underserved families. You're fired up to flip the narrative for low-income families.
• Team-player and beginner's mindset. You thrive in a team and are willing to learn.
• Force of nature. You take extreme ownership and drive critical goals under ambiguity and constraints.

Our Value Prop to You

• Environment for growth and learning. You can flex multiple realms of your interpersonal skillset and creativity.
• An energizing, compassionate team. Our team cares deeply about each other.
• A purpose-driven organization. Everyone at Abby Care embodies our mission.
• Propel innovation in healthcare. You'll be able to operate in a fast-paced environment and iterate.