Strategy & Growth Manager

Strategy & Growth Manager

We're looking for a passionate and empathetic leader to join us as an Strategy & Growth Manager. You will report to the General Manager of Massachusetts. This is a Full-Time Hybrid opportunity based in Boston, MA. In this role you will be responsible for driving state-wide growth and sales strategies and leading multidisciplinary teams that facilitate partnership development, patient acquisition, intake operations and documentation management.

The Requirements:

• At least 2-5 years of operational leadership experience, preferably in healthcare, and growth or sales roles.
• Experience leading multi-disciplinary teams in fast-paced environments.
• Proven track record of developing and implementing strategic initiatives while maintaining excellent day-to-day execution.
• Strong analytical skills with experience using data to drive decision-making and process improvement.
• Excellent communication skills, both with team members and external partners.
• Deep empathy and emotional intelligence, with genuine passion for helping underserved communities.
• Must reside or be willing to permanently relocate to the Greater Boston Area, where the position is based and be willing to travel within the state regularly.

Key Responsibilities:

• Team Leadership. Lead high-performing U.S. and international teams across care operations. Hire, train, and foster a culture of urgency, compassion, and accountability.
• Partnership & Referral Development. Support Business Development Associates in building strategic partnerships and driving referral growth across key regions.
• Intake Process Optimization. Streamline intake workflows for efficient lead handling, accurate data collection, and fast program enrollment.
• Document Collection Management. Oversee documentation review teams, ensuring accuracy, compliance, and a seamless family experience.
• Data-Driven Growth Strategy. Use analytics to refine strategies, improve processes, and scale results across operations.
• Cross-Functional Collaboration. Partner with the General Manager and team leads to align growth efforts with state-specific priorities and execute seamlessly.
• Operational Excellence Leadership. Build scalable systems and ensure execution standards that drive quality, efficiency, and growth readiness.

Our Values:

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"
2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you'll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.