Business Process Designer

Business Process Designer

Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help refine processes over time.

Roles & Responsibilities:

• Engage with your target stakeholders – build rapport and trust as you prepare them for the upcoming change
• Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them – be their liaison with other subject matter experts / leaders / other teams across the program
• Manage the change working closely with your target stakeholders – enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks
• Primary lead for the assigned PODs / workstreams along with team's first point of escalation
• Manage the teams / PODs with work allocation & tracking, deliverable & performance reviews, and coaching & mentoring for the team members

Key responsibilities include:

• Enable users with the understanding of the relevant tools and processes
• Assist users in timely completion of the required change management tasks
• Review and ensure accuracy and quality of the change tasks
• Triage process and/or system issues and seek additional help promptly
• Monitor & report the health of the change and escalate when needed
• Analyze repeat questions, issues, learnings, and suggest best practices
• Contribute to continuous improvement of the processes, knowledge & tools
• Assign, track & review the work, deliverable & performance
• Mentor your team members for motivation, commitment to quality and client success

Professional & Technical Skills:

• Must have:
• Hospitality skills – Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments – Minimum 2 years
• Collaboration skills – Excellent project management & coordination skills – demonstrated experience working directly with external & internal global stakeholders
• Communication skills – Excellent spoken & written proficiency in English language – demonstrated experience working directly with external & internal global stakeholders
• Nice to have:
• Experience with any application transformation project as a business analyst / developer / tester / any role
• Should have (any one):
• Data skills – hands-on experience working on any data skill in migration / transformation related project – Minimum 2 years
• Analysis / Functional skills – relevant, strong, direct working experience with clients as a functional consultant / business analyst systems analyst – Minimum 2 years
• Change management – experience of directly managing / being deeply engaged in any major business transformation program – Minimum 2 years

Additional Information:

• Should have a minimum of overall 9 years of relevant profession experience
• Should have 15 years of full-time education
• Location: Bangalore (primary), Gurgaon (secondary)
• Should be ready to work in US and EMEA Shifts

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.