Product Specialist - North West Ireland

Product Specialist

Main Purpose Of Job

Our Product Specialists are the face of the Company, ensuring that clients are getting the best products and the best value for money. We pride ourselves on ensuring that the customer gets the best possible outcome, regardless of whether this means we make a sale. We strive to always be empathetic with clients' needs whilst maintaining professionalism, and we regularly request customer feedback to ensure we have the right people.

Key Responsibilities, Duties And Tasks

• Carry out seating assessments in Ireland via home visits, care homes and hospitals with assessment chairs (including bariatric chairs), and beds as required
• Assist colleagues with upstairs deliveries of chairs/beds where required
• Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
• Managing diary to ensure all parts required for booked jobs are available
• Complete required administrative work
• Ensure that all clients are receiving an excellent level of customer service from Accora
• Maximise sales activity by supporting the sales team when required
• Help develop new areas of business – geographically and new products
• Maintain and continually improve relationships with existing clients, particularly with key contacts
• Participate in product development
• Regular video conferences with head office
• Regular face-to-face meetings at head office – normally every 6 months
• Retain and maintain demonstration equipment in good condition
• Adhere to relevant quality and regulatory requirements at all times
• Maintain excellent levels of personal appearance and hygiene at all times

General Expectations

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
• Undertake health and safety duties commensurate with the post and as detailed in the Company's Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company's long-term vision