Account Supervisor, Shopper Marketing Agency

Acosta Group Marketing Position

The incumbent(s) in this position should exhibit the following Acosta values: People Minded – Must show dignity and respect to all people Integrity – Must exemplify the highest degree of ethical behavior Results Oriented – Must show passion, pride and commitment to succeed Trust – Must be honest, sincere and confident Teamwork – Must build trusting relationships Innovation – Must progress through a combination of creativity, common sense and vision Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Some essential functions of this position:

• Account Services:
• Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings
• Serve as primary client contact at the appropriate management level
• Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities
• Expand client relationships to gain incremental revenue
• Share best practices with others to maximize business potential
• Understand client's objectives, strategies and tactics and be the client advocate with the agency team
• Ensure that we are meeting or exceeding all client contract obligations
• Program Planning and Development:
• Lead or support the strategic planning process
• Participate in brainstorm meetings
• Utilize Agency planning documents, such as job brief
• Drive recommended program solutions that meet clients' sales/marketing goals and brand standards
• Determine necessary research to support or validate marketing plans
• Investigate and recommend most effective execution strategies and tactics
• Creative Execution/Production:
• Manage creative process
• Lead presentation of creative concepts to client
• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives
• Ensure team follows Agency process and procedures
• Program Implementation:
• Oversee the implementation and management of all marketing tactics and retail initiatives
• Oversee the management of budgets and timelines
• Oversee the management and communication between the agency team, retail field team and client team
• Financial Responsibilities:
• Support Director/VP to ensure that agency meets all contracted obligations
• Ensure profitability by ensuring that estimates and invoices are appropriately charged
• Oversee clients' overall Account Receivables
• Help Director/VP manage overall profitability of accounts
• Other:
• Be willing, able, readily available to work outside of "normal hours"
• Be a team player to your specific account team(s)
• Work on special projects as directed by leadership
• Communicate upward to ensure that management is informed
• Oversee Account Executive and Account Coordinator roles as assigned to your team

Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Lead regular client meetings and provide strategic counsel.
• Identify opportunities to grow accounts and enhance client satisfaction.
• Shopper Marketing Strategy & Execution:
• Manage end-to-end execution of shopper marketing campaigns.
• Develop creative briefs and collaborate with creative and strategy teams.
• Ensure all marketing initiatives align with client objectives and brand strategy.
• Partner with retail field teams to develop in-store and digital marketing concepts.
• Project & Budget Management:
• Oversee project timelines, deliverables, and budgets.
• Prepare monthly billing estimates and monitor profitability.
• Track changes in project scope and adjust plans accordingly.
• Team Collaboration & Leadership:
• Mentor junior team members and support their development.
• Participate in brainstorming sessions and creative presentations.
• Ensure adherence to agency processes and quality standards.

Qualifications:

• Experience Requirement:
• Bachelor's degree in advertising, marketing, or related field.
• Minimum 6 to 8 years agency experience in retail or consumer packaged goods preferred.
• Research/analysis experience a plus.
• Knowledge, Skill and Ability Requirements:
• Familiarity with market research techniques, including syndicated data
• Proven leadership, organization, and communications skills
• Team player with a positive attitude
• Self-starter with strong analytical problem-solving ability
• Ability to effectively develop and communicate ideas, both oral and written
• Ability to handle multiple projects
• Proficient in Microsoft Office applications, specifically Excel, Word and PowerPoint
• Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections.
• Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.
• We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential.
• With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you're looking for part-time flexibility or full-time career advancement.
• Ready for a career path that's as unique as you? Discover your path at Acosta Group!
• Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
• If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
• Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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