Design Coordinator

Design Coordinator

A design firm in Chicago is looking to add a Design Coordinator to their team! This individual is a liaison between regional representatives and internal teams to deliver an exceptional customer experience from project conception through post-installation.

Responsibilities include:

• Fields inquiries relating to the physical and technical aspects of products
• Coordinates with internal teams to find solutions for unique products or installations
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines
• Creates and maintains strong relationships with customers, sales reps, and designers
• Creates, runs, and analyzes sales and pipeline reports
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget
• Analyzes initial project requirements
• Updates internal databases as project status changes
• Produces order acknowledgements for each project
• Maintains and archives internal and external communication for each project using NetSuite and Outlook
• Continues to communicate directly with designers and engineers after project handoff
• Follows up on status of samples and drawings completed during quotation phase
• Works with Architectural Project Managers to establish large project timelines and phasing
• Attends weekly meetings with Production and Engineering to review time sensitive projects
• Leads project intake meetings and communicates next steps and timelines with clients
• Updates customers on shop drawing status and requests additional information, as needed
• Communicates tracking information to customer once project has shipped
• Provides support to assigned reps
• Sends bi-monthly project reports to reps
• Participates in showroom tours and events at the Merchandise Mart as needed

Qualifications:

• Bachelor's Degree within Design, Architecture, or related field
• Minimum 2+ years of experience
• Experience in a high-volume oriented role
• Experience coordinating with designers, general contractors, sales team, specifiers, etc..
• Excellent communication, customer service, and multi-tasking abilities

Pay and Benefits:

The pay range for this position is $32.69 - $35.58/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Chicago, IL.

Application Deadline:

This position is anticipated to close on Sep 5, 2025.