Product Operations Specialist

Product Operations Analyst

The Product Operations Analyst owns end-to-end SKU and catalog enablement for North America, ensuring products are accurately created, priced, localized, compliant, and published across multiple selling and quotation systems.

Responsibilities

• Own end-to-end SKU and part number creation, configuration, and publication across multiple commercial and quotation systems.
• Maintain a strong understanding of configure-to-order (CTO), machine type models (MTM), SKU hierarchies, bills of materials (BOM) structures, and product lifecycle management processes.
• Manage new product introduction (NPI), lifecycle management (LCM), and change requests across multiple systems to keep offerings current and compliant.
• Administer list versus street pricing and pricing guardrails to support consistent and controlled pricing practices.
• Execute mass price changes and support pricing automation, including configuration and use of pricing management tools such as CPM.
• Ensure partner-type and channel-specific price visibility compliance, protecting sensitive pricing information while enabling appropriate access.
• Support margin, gross-to-net (GTN), and pricing exception management to balance competitiveness and profitability.
• Drive operational enablement using a staged launch framework, ensuring that products are ready for sale at each launch milestone.
• Translate product offerings into scalable, operationally ready catalog assets that downstream teams can easily consume.
• Establish clear handoffs for route-to-market (RTM), business model, and downstream operational teams to ensure smooth execution.
• Define and enforce data completeness standards and service level agreements (SLAs) for catalog and pricing data.
• Perform validation checks, proactive monitoring, and defect triage to maintain high data quality across systems.
• Conduct root-cause analysis on catalog and pricing issues and lead continuous improvement initiatives for catalog processes.
• Coordinate closely with Product, Pricing, Sales Operations, Channel, and IT teams to align on launches, changes, and operational priorities.

Essential Skills

• At least 3 years of experience in Product Operations, Product Enablement, Catalog management, Pricing, or Product Lifecycle Management (PLM).
• Proven experience working with SKU management and catalog enablement in complex product environments.
• Advanced proficiency in Microsoft Excel, including complex formulas, data analysis, and reporting.
• Experience using PowerQuery for data transformation and automation of reporting workflows.
• Hands-on experience with ERP systems, particularly SAP or ECC, for product, pricing, and catalog management.
• Experience with CRM platforms such as Salesforce to support sales and quoting processes.
• Familiarity with quotation tools and their integration with catalog and pricing data.
• Demonstrated ability in dashboarding, reporting, and KPI tracking to monitor operational performance.
• Strong project management skills, including planning, prioritization, and coordination across multiple stakeholders.
• Solid change control discipline, ensuring structured and auditable changes to product and pricing data.
• High attention to detail with the ability to operate accurately at scale across large product and pricing datasets.

Additional Skills & Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Finance, or a related field.
• Experience with Product Lifecycle Management (PLM) tools and processes.
• Knowledge of configure-to-order (CTO) and machine type model (MTM) structures.
• Understanding of SKU hierarchies, BOM structures, and lifecycle management best practices.
• Exposure to pricing automation tools such as CPM or similar platforms.

Job Type & Location: This is a Permanent position based out of Whitsett, NC.

Pay and Benefits: The pay range for this position is $65000.00 - $114000.00/yr. 401k 6% PTO Discretionary Annual Bonus

Workplace Type: This is a fully onsite position in Whitsett, NC.

Application Deadline: This position is anticipated to close on May 31, 2026.

About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.