UX Researcher And Service Designer - A26178

UX Researcher And Service Designer

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

Co-Development Business Unit is looking for UX Researcher and Service Designer

This is a 1-year contract role.

We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights.

You will lead qualitative research initiatives and service design workshops to identify pain points, behavioural patterns, and unmet needs across our internal and external stakeholder ecosystem.

What will you do? User Research & Insights

• Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research
• Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering
• Frame the user architecture of a new product emerging from the transformation of several existing products
• Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities

Workshop Facilitation & Stakeholder Engagement

• Plan and facilitate engaging service design workshops with diverse stakeholder groups
• Drive comprehensive stakeholder engagement strategy across multiple business units and organisational levels
• Create collaborative environments that encourage open dialogue and co-creation of solutions