Digital Product Manager

Digital Product Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to joining Allstate include:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back

Job description:

We are seeking a highly skilled Digital Product Manager for our Guidewire (GW) ClaimCenter integration knowledge, in the personal lines Property & Casualty Insurance domain. The ideal candidate will be the virtual CEO of the digital product, owning and driving strategy, health, usability, adoption, prioritization of the product backlog to deliver iterative value. The role demands innovations and advocates for consumer journeys to strongly influence process and experience simplification.

For GW ClaimCenter programs, the Digital Product Manager will support the Lead Digital Product Manager on larger Guidewire engagements, leading and collaborating with stakeholders to gather, analyze, and document business requirements for implementations and enhancements, ensuring accurate translation into technical solutions and supporting UAT testing and post-implementation phases.

Accountabilities:

• Accountable to the Lead Digital Product Manager for the success of GW product
• Serve as the primary liaison with their counterpart and stakeholders (internal and external), owning the overall relationship and ensuring that GW platform and services align with long-term strategic objectives and bringing learnings from prior efforts to the conversations.
• Outcome-Based Iterative Delivery, which includes sizing stories, refining product backlog and defining and measuring KPIs.
• Design and Systems Thinking which includes the ability to define vision and strategy for your digital product. Ability to balance strategic thinking with execution prowess by managing tech debt and defining the appropriate goals for the product.
• Plan and drive inception / discovery and framing sessions, prioritize stories for sprints, demo GW ClaimCenter to stakeholders, identify gaps and provide solutions.
• Drives strategic direction for GW ClaimCenter by sequencing and iteratively delivering on consumer journeys and relevant demands and help defines and continuously advances the digital product vision, strategy, and roadmap in alignment with enterprise objectives and consumer experience
• Build user stories, use cases, functional requirements, wireframes, system flow diagrams, and other documentation for GW configurations and Integrations requirements.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the GW applications and other downstream integrations.
• Clarify requirements prior to delivery of user stories to the Development team.
• Be the liaison between functional leads, engineering teams and support teams.
• Support UAT (User Acceptance Testing).
• Support production releases and perform smoke testing.
• Work with the Product Engineering to ensure test cases are current, accurate, and cover alternative paths for existing and new system functionality.
• Proactively collects, analyzes and interprets user feedback, market trends, and digital product success measures to inform key decisions and roadmap
• Creates a seamless digital experience, resolves consumer pain-points and drives strategic intent
• Strives to reduce risk through targeted and rapid experimentation to prove business value through iteration with a bias for speed to market
• Co-owns and leads all incident responses and root cause analysis in partnership with Engineering Manager

Qualifications:

• Guidewire ClaimCenter product certification.
• 5 years business systems analyst experience in Guidewire ClaimCenter and product management experience.
• Knowledge on functions of the Insurance business to understand customer requirements and provide GW Solutions.
• Knowledgeable on integrations with internal and external applications, research any dependencies and work on system design plan with platform architect and product engineering.
• Strong experience in handling APD changes and GW policy functional workflows.
• Strong stakeholder management and results orientation.
• Partner with technology teams to analyze requirements to determine system potential, down and upstream system impact, and the relative impact to business.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.