Digital Product Specialist - Contract Position - 24 Months

Allwyn Digital Product Manager

Allwyn is a multi-national lottery operator with leading market positions in Austria, the Czech Republic, Greece, Cyprus, Italy, the United Kingdom, and the United States. Our primary focus is lotteries, helping them raise more for good causes. We drive innovation, efficiency, and safety across our casual gaming entertainment platform in the quest for enhanced player engagement.

Allwyn North America is headquartered in Chicago and currently operates the Illinois Lottery under a private management agreement while seeking other opportunities throughout the U.S. We also provide products and services to lotteries and their players throughout Europe and the United States.

The Technology team utilizes the latest technological trends to effectively build and manage solutions in an informal, open, and collaborative environment.

Responsibilities:

• Collaborate closely with cross-functional business partners to manage backlog for the digital small change roadmap.
• Attend weekly delivery calls with vendors and product owners to ensure delivery is on track and of quality.
• Define key user stories and gather requirements for all new features for upcoming releases.
• Interface with the internal Quality Assurance Team to review bugs and defects as they arise; with the development teams as they have questions on delivery; as well as our Business Analysts as they develop requirements for upcoming projects.
• Manage and evaluate risks/issues and escalate any critical areas to the Senior Director of Digital if likely to impact the broader roadmap, business Service Level Agreements, or overall risk profile.
• Attend and provide input at bi-weekly design calls regarding CDP features and projects, including user testing specifications.
• Liaise with content and marketing teams to ensure asset and content creation is fit for purpose and approved prior to each release.
• Coordinate with content teams and CAT teams on authoring of all environments as needed for testing purposes.
• Provide backlog items for CDP sprints, including new feature input, requirements, and stakeholder review.
• Serve as the contact for all roadmap projects that incorporate a digital component, with a particular emphasis on those projects centered around iLottery.
• Manage the Apple and Google app store submissions post-releases.
• Monitoring, reviewing, and replying to App Store reviews and HotJar comments with approved responses.
• Monitor App Store reviews, Player Hotline inquiries, and general feedback to identify and escalate potential issues. Determine if a support ticket or further vendor investigation is necessary.
• Incorporate App Store feedback and issues into backlog items to inform future CDP roadmap planning.
• Oversee and manage App Store guidance and policy changes, escalating issues as needed.
• Act as key contact for the Responsible Gaming Manager on RG feature development.
• Produce materials to support a quarterly review of recent iLottery releases and upcoming features for senior stakeholders.
• Manage and supervise iLottery technical releases (CDP and project), including being available during release times to guarantee that content is authored properly, business checks are carried out, and any questions or concerns that arise are escalated correctly.
• Provide guidance and prioritization of defect fixes and scheduling into the release plan.
• Provide support for escalated player inquiries and iLottery issues as needed.
• Analyze the US lottery sector and broader market regarding digital innovation. Include a benchmark of the Illinois iLottery product against the broader US market.