Product Definition Analyst 4

Product Definition Analyst 4

We're looking for a skilled professional to contribute to the development and optimization of internal alerting systems that support proactive customer maintenance and service continuity. You'll work independently and collaboratively to implement and improve alerting strategies, ensuring smooth operations and effective communication with stakeholders.

In This Role You'll

• Implement and enhance Splunk alerts and dashboards to support proactive monitoring and customer-centric service.
• Collaborate with cross-functional teams to investigate alerts and prepare for key product launches and follow-ups.
• Translate business requirements into functional specifications and alert investigation guides.
• Support the continuity of service through participation in Follow the Sun operations and proactive maintenance programs.
• Share knowledge and provide familiarization sessions to customer-facing teams and stakeholders.

About the Ideal Candidate

• Understanding of the payments domain and experience in maintenance operations or proactive maintenance.
• Minimum 9 years of professional experience, including at least 1 year of hands-on experience creating Splunk alerts.
• Familiarity with Power BI for building dashboards and visualizations.
• Ability to guide and support a small team (up to 4 members).
• Strong analytical, problem-solving, and communication skills with a focus on stakeholder collaboration.

What We Can Offer You

• A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.