Senior Product Definition Analyst

Senior Product Definition Analyst

Have you ever wondered what technology is hidden behind those words: Orion, Card Scheme, Fraud Partner, Authentication, Reversal, Capture, Clearing, and Settlement?

The R&D organization of Outpayce is an amazing division at the heart of the Amadeus Payment ecosystem! And we play a central role in enabling our customers to smoothly and safely pay for their travel journey.

But not only! Outpayce has also, last year, broadened its offer and deployed an amazing new Outpayce issuing platform in production that will set the path for the future of the company! That is, our new Orion cloud-native application is designed to integrate seamlessly with various providers, both external and internal, using REST APIs and different networks. And it supports functionalities such as authenticated traffic, file sharing, and financial reporting

We are currently seeking a dynamic Product Definition Analyst (PDA) to join our RND maintenance support team, which is already filled with amazing and caring people! As a PDA, you will play a central role in ensuring the stability of our production platform. You will continuously help to improve our software by analyzing customer incidents and providing high-quality support and advice to all our customers and our RND colleagues.

The wide variety of products and technology that we support will render the work absolutely compelling for someone curious, fast-learning, and who seeks strong team bonds in a payment world where team collaboration is key.

As a Product Definition Analyst, your role will be to:

• Display excellent analytical skills with a strong understanding of payment systems and processes.
• Guarantee best practices in product definition and collaboration within the maintenance team.
• Proactively collaborate with many RND teams located all around the world.
• Propose and implement solutions to prevent the re-occurrence of incidents.
• Take the lead in incident investigation and problem resolution.
• Coordinate incident investigations and remote sessions with key customers to expedite resolution.

About the ideal candidate:

• Familiarity with Amadeus customer support processes and maintenance tools.
• Strong collaboration skills and an ability to adapt to a complex dynamic environment.
• Excellent verbal and written communication skills.
• Strategic thinking to align maintenance strategies with business objectives.
• Previous experience in the payment industry is a plus.

One of the most fantastic aspects of maintenance is that one can never get bored. We deal every day with complex problems, and to realize that, at the end, either individually or collectively, we always find solutions to help our customers or peers is a very gratifying thing. So if you are curious, dynamic, open-minded, and if, on a daily basis, you always seek new challenges, join our incredible RND payment support team!

What we can offer you:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A reliable company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.