Service & Process Design Senior Specialist

Service & Process Design Senior Specialist

We are looking for an experienced Service & Process Design Senior Specialist to guide service programs and process improvements for Cytric Product & Solutions.

In this role, you will serve as the main contact for service and process design, contributing to quality, communication, training, and engagement across key service processes. You will coordinate cross-functional initiatives, support change activities, and provide thoughtful guidance to stakeholders. This position offers meaningful collaboration across Cytric, the Customer Management Organization (CMO), and wider Amadeus teams.

What You'll Do

• Oversee and coordinate service and solution design projects, supporting effective planning, delivery, and transparent communication across teams.
• Support change initiatives across Cytric (CYT) and the Customer Management Organization (CMO), including risk awareness, stakeholder engagement, communication planning, training inputs, and feedback gathering.
• Share guidance with stakeholders on inclusive and effective service design approaches to help achieve team objectives and key results.
• Build and maintain effective partnerships across Cytric and Amadeus, representing the Local Service Operations Excellence (LSOE) team in relevant forums and planning activities.
• Serve as a knowledgeable resource for service development, encouraging innovation, collaborative problem-solving, and continuous improvement.

What We're Looking For

• Extensive experience in service design, service development, implementation, project management, continuous improvement, or process transformation.
• Solid understanding of process design methodologies, project management frameworks (such as the Project Management Institute (PMI) methods or Scaled Agile Framework (SAFe)), and change-management principles.
• Experience with systems or application design and with handling data in structured ways.
• Ability to work with financial concepts including budgets, cost structures, and business cases.
• Proficiency in English required; additional European languages welcome.

What We Can Offer You

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A reliable company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.