Product Designer/sr. Product Designer, UX (design Systems AI)

Product Designer/Sr. Product Designer, UX (Design Systems AI)

This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. In this position, you'll work within a cross-functional team where you'll influence product and design decisions and help scale design practices across the enterprise through design systems and emerging AI-enabled workflows. You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research, UX strategy, and the application of emerging technologies such as generative AI.

What you'll do:

• Contribute to and evolve design system artifacts, patterns, and documentation while identifying opportunities to leverage AI to improve scalability, consistency, and efficiency across the design system.
• Explore, prototype, and advocate for the use of AI tools and workflows within UX design processes, enabling teams to automate repetitive tasks and enhance design quality and speed.
• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions, including exploring AI-enabled approaches to accelerate design and development workflows.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to and evolve design system standards, patterns, and scalable design practices.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking, information architecture, and opportunities for reusable patterns and AI-assisted design workflows.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes.
• Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
• Lead end-to-end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

All you'll need for success:

Minimum Qualifications:

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications:

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
• Experience working with or contributing to design systems, including creating reusable patterns, documentation, and scalable design solutions
• Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses & Certifications:

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Experience or strong familiarity with emerging technologies such as generative AI, including applying AI tools to design workflows, prototyping, or research activities
• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits on day one, plus virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.