Product Manager - Credit/loyalty

Product Manager – Loyalty/Credit

We are a trendy e-commerce retailer that's not just busy selling stretchy jeans and t-shirts. We are striving to push the boundaries of technology and innovation across all of our channels while making American Eagle the smoothest place to shop on-line and in-stores. We're gearing up for our biggest chapter yet – and it's being driven by technology. To help us get there, we are cultivating a devoted team of product managers that embraces the spirit of our iconic brands and champions the needs of our customers to drive REAL value for the AEO business. We're looking for an extremely motivated Product Manager who will be responsible for delivering incremental value and driving magical experiences as we look to build our American Eagle Loyalty/ Credit card program online and in stores.

You are a product minded person who is resourceful, creative, and dedicated to building awesome customer experiences that drive our Loyalty/ Credit program. You're up for a challenge and are never satisfied with the status quo. You sweat the details and ensure the job is done the right way, not the easy way. You're comfortable being team captain or second string. You've been in the trenches to know what's necessary to bring successful features to life, and you like to have some fun along the way. You will work with a diverse set of stakeholders to enhance the digital experience and will be empowered to solve hard problems in ways that our customers love and work for our business. You are a strategic thinker, results-oriented, and an excellent communicator. You should have a deep understanding of e-commerce and a passion to delight our customers.

The day to day responsibilities include:

• Elevate the Loyalty program as a strategic growth driver by embedding a customer-first and omni-channel focus; unify stakeholders and establish clear accountability across Payments, Stores, Website and App to deliver a seamless, integrated experience.
• You will be part of a Loyalty/Credit POD, consisting of cross functional team members including marketing, Finance, UX, engineering, Store Operations and our third party partners.
• Partner to build the Technology roadmap – this person will have a dedicated focus on bringing features to life for our customers that drive new enrollments into the program or drive shopping engagements for existing customers.
• Develop and prioritize features based on customer and business value and understand the art of sequencing their delivery within an agile framework.
• Collaborate with key stakeholders and the UX team to develop a growth strategy that meets and exceeds the needs of our customer.
• Analyze user feedback, data, and competitive landscape to identify new product opportunities and enhancements.
• Proactively identify opportunities and issues, work with internal partners to understand options and execute solutions.
• Engage business stakeholders and partners throughout project execution to ensure deliverables align with business goals and objectives. Synthesize business requirements, identify areas of uncertainty, recommend solutions and gather buy-in from relevant stakeholders.
• Define metrics of success and analyze results for all launches & A/B tests.

The must haves include:

• Bachelor's Degree
• 3+ years of experience in Product Management
• 3+ years related experience in digital/ecommerce and store technologies
• Preferable to have experience handling Loyalty or Credit Program
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery
• Ability to partner and figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
• Ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation & planning skills
• Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to concurrently manage multiple projects in various phases of ideation, execution, or delivery
• Ability to work with and influence peers and senior management
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
• Experience with agile development
• Data driven mindset and track record

Pay/benefits information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.