Service Designer (ux/ui) - Remote Eligible

Service Designer

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The American Red Cross is hiring a Service Designer with strong UX/UI skills to join the Humanitarian Services Digital Product Management team. This team focuses on creating human-centered digital experiences that support mission delivery. As a Service Designer, you'll use design thinking and collaborate across functions to identify problems and opportunities in digital workflows and business processes. You'll co-create solutions that enhance user experience, product adoption, and mission success. Our digital products aid in disaster response by: delivering financial assistance, providing situational awareness for logistics, and supporting volunteer onboarding and assignments. This role specifically supports disaster client care products, including RC Care: a case management and financial assistance system for disaster relief, and the Shelter Client Information App: a mobile tool for client registration and shelter services.

Key Responsibilities include: collaborating with technology, product, and business teams to uncover customer and business needs and translating them into intuitive and engaging digital experience designs that lead to desired mission outcomes; facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities; and creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design. You'll engage with stakeholders from leadership to front-line teams to ensure products meet user needs and mission goals.

Required/minimum qualifications include: a Bachelor's degree in a related field or equivalent experience; minimum 7 years of related experience or equivalent combination of education and related experience; at least 2 years of experience in service and/or product design, design strategy, human-centered design, and at least 2 years of design thinking tools and methods; and experience with designing for the Salesforce platform, including Service and Experience Cloud. Proficiency with techniques related to agile development projects, design sprints, design workshop facilitation, service design, business process redesign, user story development, requirements analysis, and client relationship management is also required.

The annual salary range for this position is $100K - $120K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Benefits for you include: medical, dental vision plans, health spending accounts & flexible spending accounts, PTO, holidays, 401K with up to 6% match, paid family leave, employee assistance, disability and insurance: short + long term, service awards and recognition.