Design Operation Specialist (IT Analyst IV) - Remote Eligible

IT Analyst (Design Operations Specialist)

Our client is seeking a Design Operations Specialist to join its Print and Demand team. In this role, you will support the deployment of a new SAP version across manufacturing sites in the US, Canada, and Mexico. Responsibilities include managing data, optimizing labeling processes, and ensuring operational excellence in a fast-paced, global environment.

You will serve as a key liaison between internal teams and global stakeholders, driving process standardization, compliance, and efficiency across labeling, relabeling, and design-related workflows. This position also plays a critical role in continuous improvement initiatives and global alignment of design operations.

What You'll Do

• Clean and upload unstructured data into SAP for deployment.
• Support Process Integration Testing (PIT), User Acceptance Testing (UAT), and rollout activities.
• Standardize labeling workflows and manage print-on-demand tools (Codesoft, Prism, Print Demand).
• Collaborate with global stakeholders across Marketing, Regulatory, Legal, R&D, and Quality.
• Create documentation, reports, and work instructions for new processes.
• Ensure compliance with ISO, QMS, and the client's packaging policies.
• Drive process improvements and automation initiatives.

Key Responsibilities

• Process Deployment & Testing: Support and/or lead Process Integration Testing (PIT), User Acceptance Testing (UAT), and Day in the Life (DITL) activities for new functionality rollouts.
• Labeling & Relabeling Standardization: Develop and implement standardized processes. Coordinate with stakeholders to ensure clarity on current workflows, change impacts, and change management needs.
• Operational Support: Provide support to Senior Project Analysts to enable smooth operations. Serve as first point of contact for internal customers globally to clarify processes and resolve issues.
• Stakeholder Collaboration: Build strong relationships with regional and global stakeholders including Marketing, Regulatory, Legal, R&D, Quality, and Customer Service.
• Service & Quality Improvement: Identify areas for improvement and lead/participate in initiatives as a Subject Matter Expert. Implement error detection, correction mechanisms, and process controls.
• Global Alignment: Ensure global consistency in Design Operations standards, workflows, and application operations.
• Project Coordination: Drive or lead urgent/special request projects within the Design Operations stream.
• System & SLA Management: Complete tasks within SLA targets. Collaborate with system administrators for enhancements and escalate unresolved issues as needed.
• Compliance & Policy Adherence: Ensure compliance with national/international marking laws and Company's Corporate Packaging Policy. Apply Global Shipper Label Policy guidelines and obtain necessary approvals.
• Documentation & Reporting: Create and maintain work instructions for transitions, system changes, and new processes. Develop regular and ad-hoc reports and perform data analysis.
• Process Improvement & Automation: Lead service transitions and process improvement workshops. Maintain or propose automated solutions to enhance daily operations.
• Ethics & Standards: Apply Company's ethical principles and adhere to ISO and QMS standards in daily work.
• Other Duties: Perform additional design and project management tasks as assigned by the Supervisor.

Must-Have Skills

· Bachelor's degree in Business, Engineering, or related field (preferred). · Experience in the medical device or pharmaceutical industry (mandatory). · 3+ years of experience with unstructured data, Excel, and SAP experience (data cleaning and upload). · Advanced Excel and data management skills. · Print and Demand labeling experience i.e. Codesoft, Prism, Print Demand (mandatory) · Strong communication and stakeholder management skills; ability to manage multiple site requests effectively. · Experience in design operations, project coordination, or process improvement. · Familiarity with regulatory requirements and quality standards (ISO, QMS). · Proficiency in workflow systems and reporting tools.

Preferred Qualifications

· Experience with UAT and process testing. · Familiarity with Loftware or Codesoft for labeling. · Knowledge of ISO and QMS standards.