Digital Product Manager - Retail Banking

Digital Product Manager - Retail Banking

The Digital Product Manager will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients. The focus for this leader will be on Lending and Investments servicing transactions on our Retail Banking Platform.

Key Responsibilities:

• Define and communicate the product vision and roadmap for the Lending and Investments POD aligned with the Assisted Channels Platform strategy.
• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, working alongside Product and Process Managers.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience, including capability to complete business cases and assess project benefits as needed. Prioritization must be defined according to a measurable system.
• Create and track measurable KPIs and OKRs.
• Act as the voice of the business and owner of the user experience, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations
• Prioritize features that alleviate pain points and improve assisted channel journeys
• Ensure seamless integration and stability across platforms to enhance frontline productivity

Qualifications:

• Postgraduate or graduate degree in business, Computer Science, or related field
• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking.
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision-making skills.
• Familiarity with assisted channel technologies/ platforms is an asset.
• Analytical mindset with ability to use data for product decisions, tracking and benefit analysis.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience managing complex IT delivery processes and integrations.

Must-Have Capabilities:

• Exceptional communication: clear, concise, no rambling.
• Ability to explain decisions succinctly (2–3 key questions, structured thinking).
• Strong stakeholder and leadership updates.
• Advanced roadmapping and prioritization skills.
• Ability to quantify benefits:
  • Mathematical benefit models
  • Risk matrices
  • Trade-off analysis (quantitative, not anecdotal)
• Comfortable operating across agile and waterfall.
• Banking experience required (personal banking, lending, investments preferred but not overly niche).

Nice-to-Haves:

• Technical understanding (not hands-on development).
• Comfortable managing supplier-led delivery.
• Experience delegating at scale.

Engagement Type: Contract

Working Model:

• Hybrid: 2 days onsite (Monday & Thursday)
• Environment: High-volume, multi-stream delivery across platforms

Interview Process:

• Round 1: Product Owner-led fit & communication assessment
• Case Study: Short take-home
• Round 2: Final interview with Director
• Final discussion with additional stakeholder

Key Success Factors:

• Ability to simplify complexity and drive clarity
• Strong prioritization discipline in high-volume environments
• Confidence operating in ambiguous, shifting delivery landscapes
• Balance between strategic thinking and hands-on execution

EEO Employer