Product Analyst

Product Analyst

Job Location: Columbus, OH (Hybrid), Akron, OH (Hybrid), Detroit, MI (Hybrid), Minneapolis, MN (Hybrid)

Pay Range: $63/hr-$75/hr

Contract Length: 6 Months (Contract-to-Hire)

Job Description Summary: The IS Technical Specialist provides expert technical and consultative support on complex technical matters, ensuring the maintenance and functionality of specific applications within the space.

Duties and Responsibilities:

• Analyze, design, and develop systems based on user specifications.
• Provide technical assistance for hardware/software issues and troubleshoot system-related problems.
• Utilize in-depth knowledge of technical tools for systems development and support.
• Maintain working knowledge of various applications (e.g., mainframe, SAS), their processing, and programming languages.
• Stay updated on industry trends, particularly those relevant to us.
• Assist in identifying training needs and training and/or mentoring less experienced staff.
• Serve as a technical project leader for specific projects and BAU activities.
• Maintain CMBD entries for applications.
• Manage the team on-call schedule and updates in ServiceNow.
• Attend mandatory daily/weekly meetings for system outages and incident management.
• Possess knowledge of Disaster Recovery and Business Continuity planning.
• Understand Privileged Access Management, user access, and entitlements.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelors Degree or 10+ years of related experience (an additional 4 years of related experience may be considered in lieu of a Bachelors degree).
• Experience with Linux, AIX servers, Red Hat, and Oracle databases.

Preferred Qualifications:

• Ability to work independently and multitask in a collaborative environment.
• Commitment to continuous improvement for both individual and team processes/procedures.
• Strong team player with a "do the right thing" attitude.
• Excellent communication and collaboration skills with a focus on customer service.
• Proficiency in Microsoft Office.
• Experience working in a multi-platform environment.
• Ability to balance development and lead technical roles.
• Experience in projects involving business segments.
• Strong analytical and troubleshooting skills.
• Excellent interpersonal skills with a focus on customer service and the ability to work well with IT, vendor, and business groups.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.