Product Manager II

Product Manager

We are hiring a Product Manager to support and ongoing project leading ideation, planning, and requirements development for enhancements to the customer portal. This is a strategic, non-technical role focused on building feature proposals that will be handed off to implementation teams. You'll gain exposure to all components including buy flow, webmail, and mobile, offering a holistic product view.

Key Responsibilities

• Map and analyze user journeys across account types to identify pain points and improvement opportunities
• Use customer and employee feedback data to guide enhancement ideation and definition
• Collaborate with UX to develop wireframes and mockups
• Build feature proposals for leadership including problem statements, solution options, and supporting data
• Gather updates from stakeholders on current features and production requirements
• Partner with testing and Service Reliability engineers to monitor and improve platform performance
• Support development and communication of product strategies tied to new services and features
• Coordinate with business units to implement new product strategies
• Lead product launches and enhancements across the SSPP portfolio

Qualifications

Required Experience

• 5–10+ years of experience in product management or related field
• Experience working with external customer-facing tools
• Background in large enterprise environments
• Strong communication and organizational skills
• Demonstrated ability to manage multiple priorities and cross-functional collaboration
• Proficiency in JIRA and comfort with reporting/tracking tools

Preferred Traits

• Creative and collaborative mindset
• Outgoing and team-oriented personality
• Adaptable and able to shift focus across projects

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.