Senior Product Owner II

Senior Product Owner II

Location: Cincinnati, OH (Onsite)

Pay Range: $73-$79

Length: 9 months

Position Summary

The Collections Technology Product Owner is responsible for leading the development, enhancement, and strategic direction of the bank's Collections technology platforms, with a primary focus on AWS Connect and CACS X. This role partners closely with stakeholders across Collections, Technology, Operations, Data & Analytics, and Business Intelligence to define priorities, deliver platform capabilities, and support advanced reporting and analytics needs. The position plays a key role in platform modernization, data integration into domain services, and the creation of data products that enable actionable insights and regulatory reporting.

Key Responsibilities

Platform Strategy & Roadmap

• Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals.
• Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs.

Stakeholder Engagement

• Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement.
• Facilitate communication across teams to ensure alignment and transparency.

Product Ownership

• Define product vision, strategy, and roadmap for AWS Connect and CACS X.
• Prioritize and manage the product backlog, ensuring timely delivery of features, integrations, and data capabilities.
• Provide ongoing guidance to development teams throughout the delivery lifecycle.

Data Integration & Domain Enablement

• Lead initiatives to integrate critical Collections data into enterprise domain services (e.g., Account, Card, Loan domains).
• Design and support real-time and batch data integration patterns between Collections platforms and enterprise systems.

Data Product Development

• Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance.
• Ensure data products meet business intelligence, operational, and regulatory reporting requirements.

Requirements & Compliance

• Conduct detailed analysis of business requirements, regulatory considerations, and reporting needs.
• Ensure platform capabilities and data products comply with applicable regulations (FDCPA, TCPA, FCRA, and others).

Agile Delivery

• Work with Agile development teams to define user stories, acceptance criteria, and data requirements.
• Monitor progress, address impediments, and ensure high-quality, timely delivery.

Platform Expertise

• Serve as a subject matter expert on AWS Connect (contact flows, Lambda integrations, Contact Lens, routing) and CACS X (workflows, treatment strategies, case management, reporting).

User Experience

• Advocate for a user-centered approach by conducting research, gathering feedback, and supporting usability improvements for Collections agents and analysts.

Product Launch & Adoption

• Partner with leadership, training, and change management teams to plan and execute platform releases and data product rollouts.
• Develop adoption strategies to maximize utilization and value.

Performance Monitoring

• Define and track KPIs to measure platform performance, data quality, and reporting effectiveness.
• Analyze trends and recommend enhancements.

Industry & Regulatory Awareness

• Stay informed on Collections technology trends, AWS innovations, analytics best practices, and regulatory changes.
• Share insights to support continuous improvement and innovation.

Risk Management

• Identify and mitigate risks related to platform functionality, data products, data privacy, security, and regulatory compliance.

Qualifications

Required

• Bachelor's degree in business, finance, computer science, data analytics, or a related field; Master's degree preferred.
• Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services.
• Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities).
• Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve).
• Demonstrated experience integrating data between operational systems and domain services/data warehouses.
• Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk.
• Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures).
• Experience with Agile methodologies, especially Scrum.
• Strong analytical, problem-solving, and data literacy skills.
• Experience with data modeling, ETL processes, and BI tools (Tableau, Power BI, Snowflake, etc.).
• Excellent communication and collaboration skills.
• Ability to manage multiple initiatives in a fast-paced environment.
• Knowledge of regulatory requirements (FDCPA, TCPA, FCRA, SCRA, state licensing).
• Familiarity with API integration patterns, event-driven architectures, and real-time data streaming.

Preferred

• Experience implementing or migrating AWS Connect in Collections or Contact Center environments.
• Hands-on experience with CACS X configuration, workflows, and reporting.
• Background in Collections operations, analytics, or business intelligence.
• Knowledge of domain-driven design and microservices architecture.
• Experience with data lake/data warehouse technologies and dimensional modeling