Servicenow Technical Product Manager

ServiceNow Product Manager

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

The ServiceNow Technical Product Manager (TPM) is responsible for the planning and execution of the product lifecycle—including design, build, implementation, and support—of IT platforms. This role involves working with cross-functional teams to deliver products aligned with organizational vision and strategy. The TPM will manage product performance and related KPIs, collaborate with development teams in an agile environment, and oversee backlogs, roadmaps, and user stories.

Key Responsibilities:

• Translate customer needs into actionable requirements
• Collaborate with internal teams (developers, engineers, architects, QA, UX, operations) and external vendors
• Build and manage product roadmaps and backlogs
• Ensure requirements are clearly understood and implementation aligns with expectations
• Define success criteria for testing and product acceptance
• Lead internal and customer training on product usage
• Serve as a product evangelist and subject matter expert
• Maintain comprehensive product documentation

Required Skills and Experience:

• Strong understanding of Product Management principles
• Ability to drive business KPIs
• Excellent written and verbal communication skills
• Strong project and time management abilities
• Creative problem-solving skills
• Technical proficiency (e.g., SQL, Postman)
• Experience with ServiceNow Platform and Product Deployment
• Familiarity with ServiceNow GRC Suite (IRM, TPRM, BCM, AVM, VRM, etc.)
• Experience with ServiceNow Field Service Management (FSM), Knowledge Base, and Mobile App
• Understanding of IT Service Management (ITSM)
• Experience in Product Development and Implementation
• Knowledge of SDLC Lifecycle and Agile Methodology

Preferred Certifications:

• Certified Scrum Product Owner (CSPO)
• Epic MyChart

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.