Solution Architect – Conga CLM (delivery Lead / Product Owner)

Solution Architect – Conga CLM (Delivery Lead / Product Owner)

We are seeking a Solution Architect with deep Conga CLM expertise to provide solution leadership for Contract Lifecycle Management (CLM) initiatives within a regulated healthcare environment. This role partners with business and technology stakeholders to define target-state architecture, guide delivery execution, and drive alignment across internal teams and external Systems Integrators (SIs). The Solution Architect will also function as a delivery lead and product owner—shaping the roadmap, prioritizing the backlog, and ensuring solution decisions support scalable, supportable outcomes across the CLM portfolio.

Key Responsibilities

• Lead solution discovery to understand business needs and translate them into scalable CLM solution approaches (process, data, integration, security, and operating model).
• Define and maintain current-state and target-state architecture, including conceptual, logical, and physical solution views.
• Create and socialize architectural diagrams (context diagrams, component diagrams, integration flows, sequence diagrams, data flows, and environment topology) to align stakeholders and delivery teams.
• Establish solution guardrails and reference patterns for configuration, customization, integrations, and data design within Conga CLM and its ecosystem.
• Provide design governance through architecture reviews, technical decisioning, and solution sign-offs (as appropriate) across workstreams.

Delivery Lead / Product Owner Responsibilities

• Partner with business stakeholders to shape the product roadmap, define release themes, and support prioritization of initiatives.
• Translate objectives into epics/features/user stories with clear acceptance criteria; support backlog refinement and sprint planning activities.
• Drive alignment across stakeholders to manage scope, sequencing, dependencies, and tradeoffs across multiple concurrent initiatives.
• Support end-to-end delivery activities including planning, risk/issue management, dependency management, and readiness (UAT, cutover, adoption) in collaboration with project leadership.

Systems Integrator (SI) & Vendor Leadership

• Provide technical leadership to external SIs/vendors, including setting direction, reviewing solution designs, validating implementation approaches, and ensuring adherence to standards.
• Coordinate cross-vendor dependencies and help remove blockers by clarifying requirements, decisions, and implementation constraints.
• Promote delivery quality through proactive reviews of configuration, integrations, data migration approaches, testing strategy, and release management practices.

Business Value & Continuous Improvement

• Identify opportunities to improve CLM operating processes, workflow automation, template/clauses models, reporting, and governance to increase business value.
• Support practical decision-making by evaluating solution options, impacts, and risks (including compliance and audit considerations).
• Promote maintainability and scalability by guiding documentation, support handoffs, and implementation best practices.

Technical Environment

• CLM Platform: Conga CLM (embedded within Salesforce)
• CRM: Salesforce
• ERP: SAP
• Domain Focus: Healthcare / Pharma / Payer / Provider / Manufacturer environments with contract-driven processes and regulated constraints

Required Qualifications

• Demonstrated experience as a Solution Architect leading enterprise implementations in the Salesforce ecosystem, with deep Conga CLM experience strongly preferred.
• Proven ability to produce and communicate architectural diagrams and technical solution narratives to both technical and non-technical audiences.
• Experience driving delivery through Systems Integrators and cross-functional teams, including design governance and technical leadership.
• Strong stakeholder management skills with the ability to align business, legal, compliance, and technology groups in regulated environments.
• Hands-on familiarity with Agile delivery concepts (backlog, epics/stories, acceptance criteria, sprint planning) and product ownership practices.

Nice to Have

• Experience with CLM/contracting platforms beyond Conga (e.g., DocuSign CLM) and contract lifecycle best practices.
• Experience integrating Salesforce/CLM with SAP and other enterprise platforms (middleware patterns, APIs, eventing, monitoring).
• Prior healthcare/pharma experience (or similarly regulated industries).
• Salesforce or Conga/Apttus certifications.